People Advisor

inploi; Dunstable; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading retail company is seeking an experienced HR Generalist based in Dunstable, UK. This role involves managing employee relations (ER) cases and providing guidance to managers across Retail. You will coach managers through ER case handling and ensure all cases meet high standards for conciliation. Ideal candidates will have a strong background in ER issues and case management and must excel in building relationships. This position offers challenges within a fast-paced environment, alongside opportunities for personal and professional growth.

Qualifications

• Experienced HR Generalist in a fast-paced multi-site environment.
• Proven track record in managing ER issues and case management.
• Ability to influence outcomes and challenge managers.

Responsibilities

• Advise managers in Retail on employee relations inquiries.
• Build strong relationships within the People team.
• Manage ER cases with a focus on best practices.
• Support development of People Coordinators & Apprentices.
• Provide regular updates on cases to People Partner.
• Support wellbeing initiatives.

Skills

HR Generalist experience

Managing ER issues

Case management

Building relationships

Organizational skills

Confidence and resilience

Job description

Role Purpose

This role is primarily Head Office based but may include travel to stores in London and surrounding areas. You will be responsible for managing ER cases in Retail. Working as part of the People Advice team and supporting line managers across Retail. You’ll provide expert guidance and case management to ensure absence, disciplinary, performance and grievance matters are dealt with in a timely and proactive manner. You’ll support the People Partner & People Business Partners in identifying training needs as well as identifying key trends. You’ll coach managers through ER case handling ensuring we treat people fairly. You’ll ensure all cases meet the high standards ready for any future conciliation or tribunal. You’ll share and seek best practice within the People and Retail teams, and you’ll share this within the People Advice team. You’ll also proactively feed any themes or areas you’ve identified through your support of these cases to your People Partner. You’ll keep up to date with current employment legislation. With a wealth of ER experience, you will support the wider people team providing support and advice.

A typical day in this role includes

• Working with and advising managers in Retail to resolve employee relations enquiries and issues
• Build strong relationships within the People team and wider Retail teams, reinforcing the importance of the team’s credibility
• Supporting the development of People Co-Ordinators & People Apprentice
• Ensure case management is efficient, engaging, when necessary, the services of the PBP’s to manage cases through to a quick resolution identifying risks and make recommendations
• Become the go to expert and ensure we consistently embed best practice
• Provide regular updates on cases to your People Partner as well as any trend information
• Proactively support projects in ER and Retail
• Proactively supporting wellbeing initiatives
• You’ll support managers on technical of an ER case to ensure the best interest of our teams and business is maintained
• Maintaining accurate records and keeping case files up to the required standard

This job is a good fit for you if:

• You can easily build collaborative and honest relationships both internally and externally
• You have passion for getting the best outcome possible and a understanding of the impact of ER on the wider team
• You can be confident, resilient and self motivated, with a highly organised approach to work.

What you’ll need:

• Be an experienced HR Generalist in a fast pace multi-site environment
• Demonstrate experience in managing ER issues and have a proven track record in case management.
• To be able to influence great outcomes and challenge managers appropriately.

CORE COMPETENCIES

PREFERRED QUALIFICATIONS AND EXPERIENCE

WHY JOIN OUR TEAM?