Pensions Complaints Handlers

Ashton Recruitment; Belfast; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Pension Complaints Handler in Belfast. This role involves managing complaints from policyholders and IFAs, ensuring strong communication and efficient processing. Candidates should have expertise in life and pension administration and prior financial service experience. The position offers hybrid working after 3 months and serves a major global technology provider. Join a growing team that values excellent customer service and collaboration.

Benefits

Opportunities for growth

Hybrid working after initial 3 months

Experience in customer service

Qualifications

• Strong knowledge of life and/or pensions administration.
• Previous experience in financial services.
• Excellent communication skills and attention to detail.

Responsibilities

• Respond to complaints from policyholders and IFAs across multiple channels.
• Process complaints efficiently, prioritising cases.
• Liaise with internal and external teams to achieve outcomes.
• Draft professional responses ensuring excellent customer service.
• Keep customers informed of delays or updates.

Skills

Knowledge of life and/or pensions administration

Experience in financial services

Excellent communication skills

Attention to detail

Education

Certificate in Financial Administration (CeFA)

Job description

Pension Complaints Handler - Belfast (Hybrid after 3 Months)

Location: Belfast City Centre (Hybrid working available after 3 months)
Position Type: Permanent
Salary: £2000 - £2500 per annum
Hours: Monday - Friday, 09:00 - 17:00

About the Role

Ashton Recruitment is seeking experienced Complaints Handlers for a leading global technology and services provider based in Belfast. The company specialises in digital, IT infrastructure, and business process services, delivering exceptional customer service, complaints management, and client relations for major UK clients. This is an excellent opportunity to join a growing team that combines local and international expertise in financial and insurance services.

Key Responsibilities

• Respond to complaints from policyholders and IFAs across multiple channels.
• Process complaints efficiently, prioritising cases as determined by the Company Work Management System.
• Liaise with internal and external teams to achieve fair and appropriate outcomes.
• Draft professional and considerate written responses to customers, ensuring excellent customer service.
• Keep customers informed of delays or updates, maintaining transparency and trust.
• Collaborate with other departments to enhance service delivery and suggest process improvements.
• Work within industry compliance and legislative requirements, under the guidance of the Team Leader.
• Maintain data security and follow all fraud prevention procedures.
• Undertake additional duties as required by the team.

Essential Skills & Experience

• Strong knowledge of life and/or pensions administration.
• Previous experience in financial services.
• Excellent communication skills and attention to detail.

Desirable Skills & Qualifications

• Previous experience in a complaints handling role within life and pensions.
• Completed or willing to undertake the Certificate in Financial Administration (CeFA)

Why Join?

• Work for a large, reputable company with opportunities for growth.
• Hybrid working after initial 3 months.
• Gain experience in complaints handling, customer service, and financial services.

Apply Now

Ashton Recruitment is acting as a Recruitment Business. If you have experience in financial services complaints handling and are ready to take the next step in your career, apply today!