Pensions Banking Manager

Metro Bank; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent UK bank seeks a professional to oversee relationships with key pension providers, ensuring exceptional customer service and compliance. The role involves direct interaction with clients, managing service calls, and contributing to the risk assessment process. Candidates should have strong communication skills, attention to detail, and the ability to independently manage responsibilities. This position offers a competitive salary, annual bonus, and benefits, with opportunities for career progression and hybrid working arrangements.

Benefits

Competitive salary

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Qualifications

• Ability to work independently to tight deadlines with accuracy.
• Excellent written and verbal communication skills.
• Strong understanding of risk management in banking.

Responsibilities

• Manage relationships with key pension providers.
• Develop and maintain provider relationships for customer service.
• Conduct regular service calls and occasional site visits.

Skills

Attention to detail

Communication skills

Relationship management

Process improvement

Planning and scheduling

Customer relations

Job description

Responsibilities

• You will be responsible for managing the relationship of a number of key existing pension providers.
• Work to develop provider relationships to ensure first‑class customer service is achieved, maintaining prompt and accurate turnaround to client queries. Success here will be evidenced through the ongoing development of these relationships and the feedback they provide.
• You will establish relationships with key individuals at each provider who can discuss subjects ranging from day‑to‑day issues through to development plans. This will include scheduling and hosting regular service calls and occasional site visits.
• Create new business, deposits and leads to expand the pensions “portfolio/book”.
• Work with financial crime and risk colleagues to mature the due diligence review process. Ensure associated assessments are completed in line with agreed schedules and all reviews are submitted and recorded in a timely fashion – success here will be evidenced on positive feedback from Metro’s Risk & Compliance teams.
• Timely preparation and maintenance of all role‑related MI.
• Ensure Financial Crime related referrals are prioritised and dealt with within agreed SLA’s.
• Prompt attention to Experian alerts ensuring associated procedures are followed and findings documented as prescribed.
• Provide guidance and assistance to the Pensions Banking Team with particular focus on developing a knowledge base of the pension sector.
• To enable you to fulfil your role you will be required to develop internal relationships with Partnership Support, Pension Banking Team, Head of Pensions Banking and Support and representatives from our own Risk & Compliance, Payments and IT teams.

And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank, and have the courage to call out any concerns.

Qualifications

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
• Excellent attention to detail and a considered approach to the task in hand.
• The ability to work independently to tight deadlines whilst maintaining a high level of accuracy.
• A can‑do attitude when dealing with all set tasks.
• Excellent communication skills both written and verbally; an affective, assertive and confident communicator.
• Strong planning and scheduling skills.
• Relationship management – the ability to manage a growing list of clients and handle them all with amazing bespoke service.
• Customer Relations – being an expert at attending to every detail to avoid any complaints and the confidence and ability to make every wrong right for when you can’t.
• Process Improvement – game‑changing where you see the need within the department for a new process or procedure. You are on the front lines of both customer and department communications and have a unique perspective on how to make our service more fantastic, so we encourage you to speak up!
• A good understanding of Metro Bank’s role in the provision of bank accounts for Pension Providers, how this helps them and what our offering provides to the beneficial owner of deposits.
• Strong product knowledge of Partnership’s proposition along with an understanding of the supporting infrastructure (Commercial Online Banking) we provide for these clients and how it works.
• How to build, develop and maintain strong relationships with important introducers.
• High awareness of need for risk controls, project management and MI reporting.

Benefits and Opportunities

• We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, an attractive pension scheme, healthcare, life assurance and a number of colleague discounts.
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40 % of our recruitment comes from internal promotions).
• We are also all about balance, so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.