PCN Urgent Hub Manager

Garswood Surgery; Wigan; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare provider is seeking a motivated and dynamic PCN Urgent Hub Manager to oversee the urgent care hub operations and work collaboratively with a multidisciplinary healthcare team. The role requires excellent communication skills, experience in primary care, and the ability to utilize EMIS effectively. This full-time position is expected to provide critical support to improve patient care and ensure seamless operations across multiple practices. Covering maternity leave, this role emphasizes flexibility and a proactive attitude.

Qualifications

• Experience in Primary Care and working in healthcare setting.
• Ability to work under pressure and flexibly.
• Willing to undertake training for the role.

Responsibilities

• Manage administration of the Urgent Care Hub.
• Provide admin support to the Network Manager.
• Coordinate with Clinical Director and Practice Managers.

Skills

Excellent communication skills

Competent in the use of EMIS

Clear, polite telephone manner

Effective time management

Ability to work as a team member

Education

Core Level of Maths and English

Tools

EMIS

Office and Outlook

Job description

St HelensNorth Primary Care Network are looking to recruit to a motivated and dynamic PCNUrgent Hub Manager on a fixed term basis to help manage and organise an Urgent Hub which has beencreated to help reduce pressure on GP practices. This role will involve workingacross all 6 practices in the North Primary Care Network.

We are looking for someone who has experience in PrimaryCare, is used to working on EMIS, enjoys patient interaction and is capable ofworking autonomously with minimal supervision.

The successful applicant will work within our friendly Primary CareNetwork multidisciplinary healthcare team and working closely with GP's who also work in the hub. They will also work alongside the wider ARRSteam, and in partnership with the six practices that make up the Primary CareNetwork. This is a temporary role to cover maternity leave and we are looking to recruit someone to cover from February 26 to January 27.

Please note we areunable to sponsor overseas applications.

If enoughapplications are received prior to the closing date, this advert may closeearly.

No agencies please.

Main duties of the job

Within ourPCN, we have recently created an Urgent Hub model where all six PCN practices areable to book in to an acute hub clinic for same-day patients.

This is a full time role where the successful candidate willbe expected to be based in practice alongside the Urgent Hub. This will involveworking on a rota across multiple practices throughout the week. You will beresponsible for adding clinics to EMIS, booking patients in as the arrive forthe hub and any other reception or PCN duties as and when required. The hub runs from 10am to 6pm, and the successful candidate can work their hours from 8am to 6pm.

In this role, excellent communication skills will be required as there is interaction with patients. You will be expected to build good relationships with both ARRS andPractice staff and ensure the hub runs smoothly at all times. There will alsobe an expectation to help with administrative tasks within the PCN.

About us

The post holder will be working as part of the St Helens North PrimaryCare Network. We are a team of 6 Practices including Garswood Surgery,Windermere MC, Bethany MC, Kenneth Macrae MC, Rainford HC & Billinge MC -with a combined list size of approx. 30,000 patients. It is a friendly andclose knit team and our work ethic is that of motivation, productivity, respectand innovation.

This is an exciting opportunity to be a part of an expanding and diversePrimary Care Network team, improving patient care and all whilst developingyour knowledge and skills.

Our mission is to provide pro-active care to patients to improve theirhealth and wellbeing and to make a positive impact to their lives, with respectand compassion. Working in partnership with local people, health and socialcare, voluntary sectors, community groups and colleagues to bring communitiestogether and helping to reduce health inequalities.

Job responsibilities

The successful candidate will be expected to managethe administration of the Urgent Care Hub and provide admin support to theNetwork Manager. They will liaise with Clinical Director and the six PracticeManagers within the Network on a regular basis.

The postholder will have excellentcommunication skills, will be well organised with a proactive approach and haveexcellent knowledge of EMIS.

Principle Responsibilities

1. 1.Tofully manage the urgent care hub including:
   • EMISclinics
   • staffing
   • reception duties for the Hub in practices working across the Network surgeries.
   • produce reports and provide data for monitoring purposes
   • work with the PCN GP, ANPs, Network Manager, CD and Clinical Lead to make service improvements when required.
2. 2.Liaisingwith Practice Managers in the Network to collate or disseminate information, including holding teams calls.
3. 3.Liaisingwith ARRS staff in the Network to collate or disseminate information.
4. 4.Toprovide administrative support in the procurement of equipment, uniforms, supplies and organising training sessions when needed.
5. 5.AssistingNetwork Manager when required with the PCN Patient Participation Groups (PPG)for the Network to ensure patients aware of Network activities and feedbacksought on services when appropriate.
6. 6.ArrangingNetwork meetings, collating the agenda, distributing information and typingminutes where required.
7. 7.Supportingwith the recruitment process for ARRS Staff.
8. 8.Completeany training as required for the role.

Person Specification

Skills

• Excellent communication skills (written and oral)
• Competent in the use of EMIS
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem-solving & analytical skills

Qualifications

• Core Level of Maths and English
• Willing to undertake any training as required for the role
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• Sensitive and empathetic in distressing situations
• Ability to work under pressure and flexibly when required
• To be professional at all times

Other requirements

• Ability to travel

Knowledge

• General understanding of well-being and community services

Experience

• Working in an office environment
• Experience of working or volunteering in a healthcare or care sector setting
• Experience of organising recurring events or meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.