PCN Support Care Co-ordinator Contract position

Primary Care Careers; England; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A healthcare organization in the United Kingdom is seeking a proactive and detail-oriented professional to join their team. This full-time fixed-term contract involves supporting patient care and coordinating investigations. The ideal candidate will have experience in healthcare settings, a strong understanding of primary care workflows, and excellent organizational skills. Flexibility is essential as the role requires remote work and communication with multidisciplinary teams to enhance patient access.

Qualifications

• Experience working in a healthcare or general practice setting.
• Strong understanding of primary care workflows and patient communication tools.
• Excellent organizational skills and attention to detail.
• Proactive and self-motivated.

Responsibilities

• Identify patients for review and coordinate care across the team.
• Organize and request blood tests and bookings.
• Book patients into appointments based on clinical needs.
• Support practices with administrative changes.

Skills

Experience in healthcare

Understanding of primary care workflows

Organisational skills

Communication skills

Tools

AccuRx

EMIS

SystmOne

T-Quest

Job description

North Uttlesford Primary Care Networkare seeking a proactive and detail-oriented individual to support our PCN team in delivering safe effective and coordinated care to patients. This is a full-time fixed term contract for 9 months thatwill require you to work from different locations including GP practices from home or at PCN offices so flexibility is essential. Appropriate equipment and support will be provided to facilitate remote working where applicable.

This role involves identifying patients for review organising investigations supporting appointment booking and coordinating care across the wider team. The post holder will play a vital role in improving patient access and helping to meet Quality and Outcomes Framework (QOF) and Enhanced Care Framework (ECF) involves working closely with the teams comprising the PCN the GP admin team and wider multidisciplinary teams to ensure coordinated patient-centred care.

Responsibilities

• Patient identification and appointment planning
• Run clinical system searches to identify patients eligible for ARRS clinic appointments.
• Check patient records for upcoming or overdue blood tests and outstanding investigations such as blood pressure pulse weight and uACR.
• Coordinate care by checking for existing appointments or planned interventions and avoid duplication.
• Investigations and Test Coordination
• Organise and request blood tests using T-Quest and book into the appropriate clinics (phlebotomy HCA clinic etc).
• Ask patients to provide home blood pressure (BP) readings where appropriate and offer clear guidance on how to do this correctly.
• Use both telephone and text messaging service to contact patients and carers to arrange appointments.
• Consider special circumstances such as housebound patients and make referrals to the Community Care Coordination (CCC) team when appropriate.
• Clinical system checks and referrals
• Identify QOF and ECF indicators in patient records for key clinical areas which may be addressed during reviews. This will include atrial fibrillation CKD hypertension hyperlipidaemia.
• Patient communication and support
• Book patients into ARRS clinics following results consider whether a single or double appointment is needed based on complexity.
• Annotate the appointment slot with key information including what is required (e.g. medication review results discussion follow-up action.
• Consider the most appropriate consultation type (face-to-face telephone or home visit) based on the patients clinical needs mobility and social circumstances.
• Support practices with administrative changes and implementation of new programmes of work eg new digital tools.

You may be asked to adapt your role and responsibilities depending on the needs of the service including taking on additional tasks or changing priorities as clinical demands evolve.

Training and support will be provided as needed and th is role may develop over time; the post holder will be expected to contribute to service improvement and innovation.

Essential Qualities and Experience

• Experience working in a healthcare or general practice setting.
• Strong understanding of primary care workflows and patient communication tools (e.g. AccuRx).
• Excellent organisational skills and attention to detail.
• Confident using clinical systems EMIS and SystmOne.
• UK driving license holder.
• Proactive and self-motivated.
• Patient-focused with excellent communication skills.
• Able to work independently and as part of a team.
• Flexible and adaptable to changing priorities in a clinical setting.

Desirable Qualities and Experience

• Knowledge of T-Quest.
• Confident using clinical systems to search and interpret patient data.
• Understanding of QOF and ECF indicators and primary care referral pathways.
• Experience working with multidisciplinary teams.

About Us

North Uttlesford Primary Care Network consists of four GP practices providing care to a rural population of approximately 43000 patients.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employment Details

Employment Type: Contract
Experience: years
Vacancy: 1