PCN Care Coordinator

NHS; England; On-site; GBP 25,000 - 33,000; Full time

Job summary

A community healthcare organization in Hayes is looking for a Care Coordinator. The ideal candidate will provide essential support to patients and help coordinate their care effectively. Responsibilities include managing patient care plans, working closely with GP practices, and ensuring patients understand their health needs. This role offers a competitive salary ranging from £25,000 to £33,000 annually for a fixed term of 6 months.

Qualifications

• Experienced Care Coordinator with EMIS experience.
• Ability to assess and manage risk.
• Commitment to reducing health inequalities.

Responsibilities

• Provide personalized support to patients and their families.
• Coordinate care planning within the primary care network.
• Assist patients in accessing health services.

Skills

Listening skills

Empathy

Organizational skills

Communication skills

Motivational coaching

Education

GCSE in English and Math

Tools

EMIS

MS Office

Job description

Overview

The Confederation, Hillingdon CIC is hiring a Care Coordinator within Primary Care for our Hayes & Harlington PCN in Hayes. We have 1 vacancy on a 6 month fixed term contract for 25 hours a week.

Care Coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. They work closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to people and their carers; helping them understand and manage their condition and ensuring changing needs are addressed. This is achieved by bringing together all information about a person7s identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Care Coordinators may provide time, capacity and expertise to support people in preparing for, or following up, clinical conversations, enabling them to be more actively involved in managing their care and making choices that are right for them. They help people improve their quality of life.

Responsibilities

We recognise the value that a PCN Care Coordinator can bring to our practices and our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best outcomes to our patients. We are seeking an enthusiastic and forward-thinking PCN Care Coordinator to join the growing team.

The role will be to work within our network of GP Practices to provide a central coordination role for patient care planning.

About Us

The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for Hillingdon to deliver the best primary care outcomes for patients in the whole of London. We are a not-for-profit community interest company. The Confederation develops and supports GP practices, PCNs and Neighbourhoods and their changing needs. We deliver clinical services at scale and in complement to General Practice, and act as the provider representative voice for local General Practice into the wider NHS and other partners. We are part of the NHS but independent, innovative and transformational.

We strive to be an attractive place to work, offering rewarding roles and opportunities to grow to attract and retain great staff that in turn deliver our vision.

Our Values

• We work together to make a difference for patients
• We care enough to go the extra mile
• We support, trust, and empower
• We sincerely value each other
• We support Primary Care to own its destiny

Details

Date posted: 19 September 2025

Pay scheme: Other

Salary: £25,000 to £33,000 a year, dependent on experience

Contract: Fixed term

Duration: 6 months

Working pattern: Full-time

Reference number: E0004-25-0065

Job locations: 1A, Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW

Job Description

Job responsibilities

• Work with people, their families and carers, to improve their understanding of their condition.
• Support people to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.
• Help people to manage their needs by providing a contact to answer queries, make and manage appointments, and ensure that people have good quality written or verbal information to help them make choices about their care.
• Assist people to access self-management education courses, peer support, health coaching and other interventions that support their health and wellbeing, and increase their knowledge, skills and confidence in managing their health.
• Provide coordination and navigation for people and their carers across health and care services to ensure joined-up service and appropriate support from the right person at the right time.
• Work collaboratively with GPs and other primary care professionals within the PCN to proactively identify and manage a caseload, which may include patients with long-term health conditions, and refer back to other health professionals when appropriate.
• Support the coordination and delivery of multidisciplinary teams within the PCN.
• Raise awareness of shared decision making and support PCN staff and patients to be prepared for these conversations.
• Take referrals or identify people who could benefit from care coordination.
• Have empathetic and responsive conversations with people, families and carers about their needs.
• Increase patients A0understanding of how to manage and improve health and wellbeing by offering advice and guidance.
• Develop knowledge of local health and care infrastructure and enable access to appropriate services.
• Use tools to measure knowledge, skills and confidence in managing health and tailor support accordingly.
• Support people to develop and implement personalised care and support plans and review them at regular intervals.
• Ensure plans are communicated to the GP and other professionals and uploaded to relevant online records with SNOMED codes.
• Make and manage appointments related to primary care and help people transition between secondary and community care services.
• Refer to social prescribing link workers and health and wellbeing coaches where required.
• Regularly liaise with multidisciplinary professionals to maintain a coordinated approach.
• Participate in multidisciplinary team meetings and identify when additional support is needed.
• Record interventions and patient progress, and engage in continual professional development with supervision.
• Establish strong working relationships with GPs and practice teams and collaborate with other care coordinators and health professionals.
• Champion personalised care and shared decision making within the PCN.
• Be flexible to carry out other duties as reasonably required and contribute to service improvement and equality initiatives.

Skills and Requirements

Qualifications Essential

• GCSE in English and Math
• IT literacy

Experience Essential

• Experienced Care Coordinator with EMIS experience
• Strong listening, empathy, and ability to provide personalised support in a non-judgemental way
• Culturally sensitive service provision for diverse backgrounds
• Commitment to reducing health inequalities
• Ability to communicate effectively with patients, families, carers and stakeholders
• Ability to assess and manage risk, and know when to refer to a qualified practitioner
• Ability to maintain good working relationships and promote collaborative practice
• Emotional resilience and ability to work under pressure
• Organisational skills to plan and prioritise
• Motivational coaching to support behaviour change
• Professional and personal development mindset
• PCI accredited two-day care coordination training or willingness to complete prior to referrals
• MS Office and web-based services proficiency
• Excellent interpersonal, influencing and negotiating skills
• Excellent written and verbal communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a disclosure check via the Disclosure and Barring Service.

Employer details

Employer: The Confederation, Hillingdon CIC

Address: 1A, Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW

Employer's website: https://www.theconfederationhillingdon.org.uk

This description contains the essential information about the role and is suitable for use in candidate outreach.