PC Engineer

Synergize Consulting Ltd; Lincoln; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology consulting firm is seeking migration Engineers to work on-site just south of Lincoln. The role involves managing ticket queues, overseeing asset management, and performing hardware repairs. Candidates must have SC clearance, PC field service experience, and a valid driving license. Training may be provided for product certifications.

Qualifications

• Must have SC clearance or be able to gain this.
• 2 years+ experience in a PC field service environment.
• Accredited or willing to train on HP & Dell products.

Responsibilities

• Manage queue ticket assignments and ensure updates.
• Oversee hub stock management and asset tracking.
• Perform hardware repairs and communicate with vendors.

Skills

PC field service experience

Hardware troubleshooting

Asset management

Effective communication

Job description

Overview

We are looking for a number of migration Engineers to work onsite just south of Lincoln.

Responsibilities

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of in Warranty kit and liaise with vendors for parts and returns as per contract
• Locker replenishments where appropriate as per contract
• Highlight potential issues with service/potential service improvements to their Team Leader
• Follow any agreed processes and procedures either from the Authority (site regulations etc)

Essentials

• Must have SC clearance/or be able to gain this, UK National with a UK passport
• Must join the Out of hours rota and standby, must have a full clean driving licence.
• 2 year+ experience in a PC field service environment or PC field Workshop environment
• Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
• Accredited or willing to go through HP & Dell - Desktop and Laptop training