Payments Product Manager

Crown Agents Bank; Camden Town; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial institution in Camden Town is seeking a Payments Product Manager to lead the development of innovative payment products and features. This role will involve collaborating with various teams to ensure a top-notch client experience and drive the bank's strategic objectives. The ideal candidate will have strong analytical skills, technical understanding, and the ability to work effectively across functions.

Qualifications

• Proven experience in product management for payments or financial services.
• Ability to work in a collaborative, team-oriented environment.
• Strong analytical skills to drive data-based decision making.

Responsibilities

• Lead the development of new payments capabilities.
• Collaborate with cross-functional teams to ensure product fit for purpose.
• Drive prioritization based on client needs and commercial benefits.

Skills

Customer focus

Cross-functional collaboration

Technical understanding

Attention to detail

Job description

Overview

A Payments Product Manager will lead the end to end development of new products and features for our cross-border payments and FX solutions. You will work closely with clients and stakeholders across the bank to prioritise, define, and build new products and features. We're looking to bring someone on board who can work with customers and our exceptional engineering team to deliver an outstanding payments offering serving our clients across the world. This role requires customer focus, a cross-functional mindset, technical understanding, and attention to detail. We'll look to you to drive execution by collaborating across teams including Sales, Operations, Technology, Risk & Compliance, and more. You will help build our future through sound judgement on how to improve and maintain our platform. The role planned to cover the following areas:

Responsibilities

• Development of new payments capabilities across the end-to-end payments offering including payments processing, digital client servicing, and cross-currency payments
• Lead CAB's payment product client experience, orchestration, transactional FX and cross-currency payment offering
• Delivery of API enhancements to support new client features
• Understand and define product priorities and commercial benefits
• Understand and contribute to CAB product strategy and target state objectives, using this to guide focus and priorities for transformation initiatives
• Understand current and future client needs, and competitor propositions, to define product requirements for CAB's end to end payments product offering
• Undertake and commission analysis to inform proposed roadmap priorities, considering commercial and strategic benefits and costs. Proactively driving data based decision making and priorities, using analysis to critically challenge and support proposals.
• Drive communication and collaboration between teams:
• Liaise cross functionally within the bank (especially with operations, technology and risk) to ensure payments products are fit for purpose as the bank scales and to meet our commercial objectives, adapting roadmap and priorities accordingly
• Drive buy-in across the bank for proposed changes, involving relevant stakeholders from initiation, requirements gathering, prioritisation, approvals, testing, introduction to service and beyond.
• Whilst you will be working with solution architects, BAs, and engineers - a hands on approach with a bias to action will be essential. You can expect to sketch out ideas and processes, write proposals and document high and lower-level requirements alongside colleagues to drive progress and clarify product needs.
• Definition of payments product requirements
• Work closely with all functions including Tech, Sales, Risk and Operations to gather requirements and write detailed specification documents for the team, working through challenges and championing client outcomes.
• Engage in end to end system thinking to ensure overall payments offering meets client and CAB needs, is consistent and that there are no loose ends
• Act as owner of the product offering, nurturing and developing capabilities, documentation, support and interactions with other CAB products (such as FX) to deliver our clients end to end needs.
• Oversee iterative delivery of new payments capabilities
• Lead delivery of roadmap items, often working through others to deliver a scalable, fit for purpose payments offering to clients. This will involve leading one or more engineering teams, and delivering through vendors as required.
• Oversight and ultimate ownership of full set of detailed requirements, providing appropriate challenge to BAs, Architects, Engineers, Testing, others
• Liaise with colleagues in product and across the bank to clarify requirements and to validate your decisions in client impacting trade offs
• Ensure appropriate documentation is developed by delivery teams
• Support smooth introduction of new capabilities
• Act as key business stakeholders in taking project deliveries through all relevant bank processes involving relevant stakeholders and obtaining required approvals
• Oversight of testing and rollout planning and execution - working closely with impacted teams as an SME to support introduction of new capabilities and resolution of production issues
• Proactively identify issues and own through to resolution or capturing on the product backlog with the appropriate priority
• Provide appropriate upwards management and reporting, seeking opportunities to communicate product feature deliveries
• Even if you don\'t think you meet each and every requirement but feel that you would be a good fit for this role, we would be keen to meet you.