Payments Operational Relationship Account Manager – French speaking – 12 month contract – Hybr[...]

Octopus Computer Associates; City Of London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading payments company is looking for a Payments Operational Relationship Account Manager. This role involves onboarding clients, providing operational support, and managing risks. The ideal candidate should have strong interpersonal skills and experience in payments, alongside fluency in French. The position offers a hybrid working model with 3 days remote and 2 days in the office in London.

Qualifications

• Strong interpersonal skills essential for client relationship management.
• Experience dealing with issuers, acquirers, and payment networks.
• Fluency in French required; Spanish or Italian considered.

Responsibilities

• Provide support to large strategic clients including acquirers and processors.
• Onboard new franchises, issuers, and acquirers.
• Analyze transaction processing and troubleshoot issues.
• Mentor team members and lead department initiatives.

Skills

Strong interpersonal skills

Experience in payments including card schemes

Technical understanding of payments

Fluency in French

Knowledge of Spanish or Italian

Job description

Overview

Payments Operational Relationship Account Manager – French speaking – 12 month contract – Hybrid/Remote

My blue chip client in the card payment space are looking for a French speaking account manager / client relationship manager (note this is not a sales role).

To be suitable, you will have strong interpersonal skills, experience of payments including card schemes, and dealing with issuers, acquirers and other networks, and have good technical understanding of payments.

Day to day, you will be responsible for onboarding new participants and providing operational support to issuers, acquirers, processors, and network-to-network partners. You will actively manage and escalate risk and customer-impacting issues to management. Ideally, you will be fluent in French but Spanish or Italian will be considered.

Responsibilities

1. Provide support to large strategic clients including acquirers, network-to-network partners, issuers, and processors. Research complex situations and support participants with operations.
2. Support business development teams to expand acceptance. Onboard new franchises, issuers, acquirers, processors, and software vendors on the network. Assist with contract negotiation and due diligence.
3. Support participants through the semi-annual release process. Manage and coordinate certification. Ensure participants are in compliance with operating rules and regulations. Engage participants to support network initiatives.
4. Analyze end-to-end transaction processing, troubleshoot issues and acceptance complaints, and support issuer launches.
5. Mentor team members. Execute department initiatives. Lead the department to ensure processes and projects are well documented to meet auditing requirements.

Hybrid work: 3 days remote, 2 days in office in London. Willing to consider strong candidates who fit the requirement and can travel to meet clients as needed.