Patient Services Team Member

Balmore Park GP Surgery; Reading; On-site; Full time

Job summary

A local healthcare facility in Reading is seeking a Patient Services Team member to handle incoming calls and assist patients with inquiries. Responsibilities include managing face-to-face queries and supporting clinical staff with various tasks. Ideal candidates will have strong communication skills, experience in a team environment, and familiarity with EMIS. This position offers flexibility in hours, contributing to a collaborative healthcare environment and the opportunity for ongoing training and development.

Benefits

Contributory Company Pension Scheme

Free flu jabs

On-site parking

Sick pay after qualifying period

Qualifications

• Minimum requirements: GCSEs, OLevels or equivalent.
• Significant experience of working as part of a team for a minimum of 2 years.
• Excellent command of the English Language, both spoken and written.

Responsibilities

• Handle all incoming calls and digital requests from patients.
• Manage face-to-face queries in an efficient and empathetic manner.
• Support clinical staff with tasks as requested.

Skills

Communication skills

Teamwork

Attention to detail

Problem-solving

Education

GCSEs or equivalents

Tools

EMIS

Job description

Do you have a can-do attitude and a sunny disposition?

Are you able to navigate Microsoft Word and Excel with ease?

If so, we need you!

Required Hours: 20 - 37 hours

Operational Hours 8.00 am 18.30 pm Monday to Friday

Main duties of the job

Key responsibilities -

Handle all incoming calls and digital requests from patients

Manage all face-to-face queries in an efficient and empathetic manner

Be confident and comfortable working on different computer packages

Support all clinical staff with tasks as requested

Liaising with multi-disciplinary teams and secondary care as required

Working in a team is key but being able to show initiative at times, is also important

Benefits -

• Contributory Company Pension Scheme
• Free flu jabs
• On-site parking
• Sick pay after qualifying period

We look forward to hearing from you.

About us

Balmore Park Surgery is a busy doctors surgery supportingnearly 21,000 patients. The Patient services team is the face of the surgeryand first point of contact for our patients.

Whilst we would love to hear from any one experienced; if youhave a cheery disposition, confident to learn new skills and comfortabledealing face to face with the public, then we would be happy to train you.

Job responsibilities

Hours required 25 to 37 hours to include

Monday, Tuesday, Wednesday and Friday

Job summary

Balmore Park Surgery is a busy doctors surgery supporting nearly 20,000 patients. The Patient services team is the face of the surgery and first point of contact for our patients.

Your main objective is answering incoming calls and digital request forms from patients needing appointment management, as well as assisting patients with general enquiries.

Helping patients who attend the practice face to face with their enquiries.

Responsible for the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Primary key responsibilities

The following are the core responsibilities of the Patient Services Team member. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system.

Process telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the Clinical Administration Team

Manage all queries as necessary in an efficient manner.

Maintain a clean, tidy, effective working area at all times.

Support all clinical staff with general tasks as requested.

Work in accordance with GDPR guidelines.

Additional adhoc tasks requested by clinical staff or management.

Job Types: Full-time, Part-time, Permanent

• Contributory Company pension scheme
• Free flu jabs
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Person Specification

Qualifications

• - Minimum requirements: GCSEs, OLevels or equivalent.
• - Significant experience of working as part of a team for a minimum
• of 2 years
• - Experience of working with the general public both face to face
• and on the phone.
• - Experience of working in a pressurised environment and the ability
• to make appropriate decisions
• - Excellent command of the English Language, both spoken and written
• - Demonstrates ability to communicate challenging or urgent
• information using appropriate communication skills and techniques.
• - Ability to focus on completing tasks and actions within tight timelines
• - Demonstrate an ability to pay attention to detail when recording
• information.
• - Experience of working in a GP surgery
• - Experience of working with people with challenging behaviours
• and dealing with them in a constructive manner
• - Knowledge of using clinical information systems in particular EMIS
• - Experience of working in a GP surgery
• - Experience of working with people with challenging behaviours
• and dealing with them in a constructive manner
• - Knowledge of using clinical information systems in particular EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.