Patient Services Team Leader

Powys Teaching Health Board; Llandrindod Wells; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in Wales is seeking a Team Leader in Patient Services to manage a team of administration and reception staff across multiple sites in Llandrindod Wells. The role includes overseeing staff attendance and appraisals, contributing to effective Patient Services while promoting a supportive work environment. Applicants should have good computer skills, knowledge of Referral to Treatment rules is beneficial, and the ability to speak Welsh is desirable. This opportunity emphasizes work-life balance and employee well-being.

Benefits

Career development pathways

Focus on work-life balance

Supportive employer

Qualifications

• Experience in managing administration and reception staff.
• Strong organisational and communication skills.
• Desire to work in a community-based healthcare environment.

Responsibilities

• Assist in maintaining and delivering effective Patient Services.
• Manage a team across multiple hospital sites.
• Complete staff appraisals and manage attendance.

Skills

Knowledge of Referral to Treatment rules

Good computer skills

Ability to speak Welsh

Job description

The post holder will be responsible for assisting, maintaining and delivering an effective and efficient Patient Services throughout the Hospital. An exciting opportunity has arisen for a Team Leader in Patient Services in mid Powys. The position will be based in Waterloo Road in Llandrindod Wells and will involve managing a team of administration and reception staff based across the Knighton Hospital, Llandrindod Hospital, Glan Irfon and Waterloo Road sites. This will include managing staff attendances, annual leave and completing staff appraisals. Knowledge of Referral to Treatment rules and good computer skills would be beneficial.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community‑based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ‘life work’ balance is essential, and something we recognise by prioritising your well‑being.