Patient Services Receptionist

University College London Hospitals NHS Foundation Trust; Greater London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A prestigious NHS trust in Greater London is seeking a Receptionist to join their multidisciplinary team. The successful candidate will be the first point of contact for patients, providing a warm welcome and answering queries. Responsibilities include managing patient registrations and scheduling appointments. A background in customer service and administrative procedures is essential. This role offers a competitive salary and the chance to contribute to high-quality patient care and excellent service delivery.

Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of administrative procedures gained through training or experience.
• Understanding of the necessity to maintain confidentiality and Data Protection awareness.

Responsibilities

• Provide warm and friendly greetings to all patients and visitors.
• Register patients on the Electronic Health Records System.
• Schedule and rebook appointments for patients.

Skills

Customer service skills

Confidentiality awareness

Administrative procedures

Education

GCSE or equivalent in English and Maths

NVQ Level 3 in Business Administration or equivalent

Job description

A prestigious NHS trust in Greater London is seeking a Receptionist to join their multidisciplinary team. The successful candidate will be the first point of contact for patients, providing a warm welcome and answering queries. Responsibilities include managing patient registrations and scheduling appointments. A background in customer service and administrative procedures is essential. This role offers a competitive salary and the chance to contribute to high-quality patient care and excellent service delivery.