Patient Services Assistant

Powys Teaching Health Board; Brecon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Brecon is seeking a motivated individual for a permanent admin role within Patient Services. The successful candidate will process appointments using WPAS, requiring effective communication skills and the ability to work independently or in a team. Prior administrative experience is needed, and Welsh language skills are desirable. The position offers the opportunity to contribute to a supportive healthcare team in a picturesque location.

Benefits

Opportunities for career development

Supportive work environment

Qualifications

• Experience of using Microsoft packages including Word and Excel.
• Previous experience in administrative clerical duties.
• Ability to speak Welsh is desirable.

Responsibilities

• Assist in the efficient and accurate processing of WPAS information.
• Process referrals from receipt through to appointment booking.

Skills

Good telephone manner

Ability to deal face to face with the public

Ability to work as part of a team

Education

Good standard of basic education

RSA or NVQ 2 in IT skills or relevant work experience

Tools

Microsoft Word

Microsoft Excel

Job description

Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office's criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed.

Days to Work Tuesday , Wednesday , Thursday and Friday

Work within Patient Services and/or Administration supporting Hospital Services including Out-Patients.

This post is permanent and is based at the Brecon War Memorial Hospital in Brecon. There may be a requirement to travel to other sites to work.

Main duties of the job

We are seeking a motivated and enthusiastic addition to the Patient Services team to assist in the efficient and accurate processing of WPAS information and hospital appointment booking.

You will be required to process referrals from receipt through to appointment booking using the partial booking WPAS function and adhering to waiting list guidelines and Health Records procedures. You will be patient focused with good communication and telephone skills able to work under own initiative as well as within a small team.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Good standard of basic education
• Computer literate and experience of using Microsoft packages including Word and Excel
• RSA or NVQ 2 in IT skills or relevant work experience
• Previous experience in administrative clerical duties
• Ability to speak Welsh

Aptitude and Abilities

• Ability to deal face to face with members of the public, patients and clinicians
• Good telephone manner
• Ability to use initiative to defuse difficult situation involving patients
• Ability to work as part of a team or on own initiative
• Ability to deal sympathetically with patients and relatives

Other

• Punctual and reliable

Values

• Demonstrate PTHB Values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.