Patient Services Advisor - Clinical Administrator

Aspiro Healthcare; East Midlands; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare provider based in East Midlands is seeking a dedicated Patient Services Advisor - Clinical Administrator. This role involves managing long-term condition recalls, supporting patient queries, and coordinating operational activities to ensure high-quality patient care. Ideal candidates will have strong organisational skills, experience in administrative roles, and a knowledge of local enhanced services. Join a supportive team where your contributions positively impact patient care.

Benefits

Flexible working opportunities

Continuous skill development

Supportive team environment

Qualifications

• Good IT skills, including clinical systems and Microsoft Office.
• Knowledge of Local Enhanced Services and claims processes.
• Understanding of primary care workflows and patient pathways.

Responsibilities

• Coordinate and manage recall processes for patients with long‑term conditions.
• Act as a point of contact for patient queries related to long‑term condition administration.
• Support the administration and submission of Local Enhanced Service claims.

Skills

IT skills

Organisational skills

Communication skills

Attention to detail

Patient-focused

Education

Knowledge of Local Enhanced Services

Understanding of primary care workflows

Tools

Microsoft Office

Clinical systems

Job description

Patient Services Advisor - Clinical Administrator

Were expanding our centralised clinicaladministration team and are looking for an organised, proactive ClinicalAdministrator to help support long‑term condition care.

This is a great opportunity to join a strong,well-established team at an exciting time of growth, supporting the delivery ofsafe, high-quality patient care while developing your skills in a varied andmeaningful role.

Main duties of the job

• Managing long-term condition recalls and routine patient monitoring
• Supporting patients with queries relating to recalls and scheduled care
• Helping coordinate rotas and operational activity
• Supporting Local Enhanced Service claims
• Working closely with the team leader on data, reporting, and service improvement

About us

& Why Join Us?

We operate across four GP practices in Derby City South.

• Be part of a friendly, experienced and supportive team
• Work in a centralised role supporting multiple practices
• Gain exposure to long-term condition management and enhanced services
• Enjoy a role with variety, responsibility, and real impact
• Supportive leadership and opportunities to develop your skills

If you enjoy being organised, making systems work better, and knowing your work genuinely helps patients and clinicians, wed love to hear from you.

Job responsibilities

Long Term Condition (LTC) Recall & Patient Follow‑Up

• Coordinate and manage recall processes for patients with long‑term conditions in line with practice protocols and national guidance
• Ensure patients are invited for routine and scheduled reviews, monitoring, tests, and treatments (e.g. blood tests, monitoring, reviews)
• Respond to patient queries relating to long‑term condition recalls and monitoring, escalating appropriately where clinical input is required
• Maintain accurate recall systems and ensure timely follow‑up of non‑responders

Clinical Administration & Patient Support

• Act as a point of contact for patient queries related to long‑term condition administration and recall processes
• Support accurate coding, tracking, and documentation related to recalls and monitoring activity
• Liaise with clinicians, nursing teams, and wider admin colleagues to ensure recall activity supports clinical priorities
• Support the creation and maintenance of clinical rotas.
• Work closely with the team leader to ensure rotas align with demand, capacity, and service requirements

Enhanced Services & Claims

• Support the administration and submission of Local Enhanced Service (LES) claims
• Ensure activity is accurately recorded, collated, and submitted in line with contractual requirements and deadlines

Data, Reporting & Team Support

• Support the Clinical Admin Team Leader with data collation, validation, and presentation
• Assist with preparing reports relating to recalls, enhanced services, and activity monitoring
• Contribute to the continuous improvement of processes and workflows within the centralised team

Person Specification

Qualifications

• Good IT skills, including clinical systems and Microsoft Office
• Knowledge of Local Enhanced Services and claims processes
• Understanding of primary care workflows and patient pathways

Experience

• Previous experience in an administrative role
• Ability to work effectively as part of a centralised team supporting multiple sites
• Experience with long‑term condition recalls and monitoring
• Experience supporting data reporting or performance monitoring

Values & Personal Attributes

• Strong organisational skills with the ability to manage recalls, deadlines, and competing priorities
• Excellent attention to detail and commitment to data accuracy
• Confident and professional communication skills, both written and verbal
• Patient‑focused and quality‑driven
• Proactive, organised, and solutions‑focused
• Collaborative and supportive of colleagues
• Committed to continuous improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full‑time,Part‑time,Flexible working,Compressed hours