Patient Safety and Datix Facilitator

St George's University Hospitals NHS Foundation Trust; England; On-site; GBP 46,000 - 56,000; Full time

Job summary

A leading NHS Trust in the UK is looking for a Patient Safety Systems Manager to oversee the Datix risk management software, ensuring data quality and user support. The applicant should have experience in patient safety teams and a strong background in IT systems and management within healthcare. This is a permanent, full-time role based in Epsom and St Helier Hospitals, offering an opportunity to make a significant impact on patient safety and governance.

Qualifications

• Experience of working closely with senior managers/directors.
• Knowledge of clinical risk reporting systems, including Datix and STEIS.
• Experience in implementing and embedding risk management systems.

Responsibilities

• Day-to-day technical management of the Datix system.
• Troubleshooting problems and liaising with suppliers.
• Developing Standard Operating Procedures and Technical Support documents.

Skills

Experience in the patient safety team and use of Datix systems

Competent and experienced user of computer software

Ability to organise and coordinate investigations

Job description

Job Summary

An exciting opportunity has arisen to join the Patient Safety Team as a Patient Safety Systems Manager, predominantly to support the organisation's use of the risk management software, RL Datix. The system is used to support a range of clinical governance and patient experience activity across both Trusts in the group, including the management of complaints, patient advice and liaison, risk management, incidents, and legal claims.

We are looking for a team player with credible experience to work as part of a small, busy patient safety team. The individual will be supporting the day‑to‑day management of the system to maintain data quality and access rights, providing support and training to the end users and supporting further development of the system to maximise its use to support the strategic objectives across the organisation.

Main Duties of the Job

The post is to act as a developer/analyst and primary Database Administrator within the Patient Safety Team supporting both the maintenance and technical development of the Datix system.

The Datix system is a suite of modules for incidents, complaints, claims, PALS and risk management through which the organisation coordinates and manages its patient safety, quality and risk obligations, and has a growing number of system users throughout the organisation.

The post holder will be responsible for the day‑to‑day technical management of the system and business continuity, troubleshooting complex problems and errors, and liaising with the supplier around bugs and functionality issues. They will develop Standard Operating Procedures and Technical Support documents where required, adhere to meticulous change control processes, and communicate changes in system functionality.

The post holder will also develop and maintain a suite of self‑service queries, reports and indicators to support the analysis, reporting and information management needs of the organisation. They will supervise the work of the Patient Safety Datix Helpdesk to ensure that data quality processes are adhered to and under continual review, and that National Reporting and Learning Service upload targets are met.

About Us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000‑strong workforce.

Job Details

Date posted: 21 November 2025

Pay scheme: Agenda for change

Band: Band 6

Salary: £46,419 to £55,046 a year pa

Contract: Permanent

Working pattern: Full‑time

Reference number: 200‑NN‑7571337-A&C‑Z

Job locations: Epsom and St Heliers Hospitals, Wrythe Lane, Carshalton, SM1 1AA

Job Responsibilities

The post holder will be responsible for the day‑to‑day technical management of the Datix system and business continuity, troubleshooting complex problems and errors, and liaising with the supplier around bugs and functionality issues. They will develop Standard Operating Procedures and Technical Support documents where required, adhere to meticulous change control processes, and communicate changes in system functionality.

The post holder will also develop and maintain a suite of self‑service queries, reports and indicators to support the analysis, reporting and information management needs of the organisation. They will supervise the work of the Patient Safety Datix Helpdesk to ensure that data quality processes are adhered to and under continual review, and that National Reporting and Learning Service upload targets are met.

Person Specification

Essential

Experience

• Experience in the patient safety team and use of Datix systems
• Knowledge and experience of change and leadership from previous role
• Experience of working closely with senior managers/directors
• Previous experience where incident investigation and risk management has been integral to the role
• Knowledge of clinical risk reporting systems, including Datix, STEIS and equivalent systems

Leadership

• Has led change, understands systems working and their role in its leadership change

Skills

• Ability to organise, minute meetings, produce papers and co‑ordinate investigations
• Competent and experienced user of computer software, database and spreadsheet applications with proven experience of using Word, Excel, e‑mail and the internet
• Knowledge and experience of implementing and embedding risk management systems across an organisation

Desirable

• Experience in Patient safety and Datix
• Awareness of NHS system for management of complaints & legal claims
• Understanding of clinical and corporate governance
• Familiarity with risk management software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: St George's University Hospitals NHS Foundation Trust

Address: Epsom and St Heliers Hospitals, Wrythe Lane, Carshalton, SM1 1AA

Employer's website: https://www.stgeorges.nhs.uk/ (Opens in a new tab)