Patient Progress Chaser - Emergency Department

South Warwickshire NHS Foundation Trust; Radford Semele; On-site; GBP 100,000 - 125,000; Full time

Job summary

A regional healthcare provider in England is seeking a Patient Progress Chaser to support effective patient flow in the Emergency Department. You will coordinate care with medical staff and maintain accurate records within electronic systems. Essential skills include excellent communication and the ability to remain calm under pressure. This role offers the chance to work in a dynamic environment focused on providing safe and compassionate patient care.

Qualifications

• Ability to engage with patients and families across multidisciplinary teams.
• Experience using electronic patient record systems.
• Sound knowledge of local services and providers.

Responsibilities

• Support safe patient flow and maintain safety targets in the Emergency Department.
• Coordinate patient care with various clinical and support teams.
• Maintain accurate patient records and communicate progress.

Skills

Excellent communication skills

Strong administrative skills

Ability to stay calm under pressure

Tools

Lorenzo

NerveCentre

ICE

DIGIT

Job description

Overview

An exciting opportunity has arisen for a new Patient Progress Chaser role within the Emergency Department. We are looking for a dynamic and self-motivated individual to support our fast-paced department attending to over 100000 patients annually. Progress Chasers will be vital in supporting safe and effective patient flow through the department, ensuring patient safety targets are maintained.

Working within a large multi-disciplinary team you will liaise with ED Doctors, Advanced Clinical Practitioners and Nurses, Specialty Teams, Management, Site Capacity and other support teams such as Porters. The ability to remain calm under pressure is essential in our fast-paced department. Excellent administrative and IT skills are required to ensure accurate documentation throughout the patient journey using systems such as Lorenzo and Nervecentre.

Responsibilities

• Support safe and effective patient flow and maintain patient safety targets within the Emergency Department.
• Communicate effectively with ED Doctors, Advanced Clinical Practitioners, Nurses, Specialty Teams, Management, Site Capacity and support services to coordinate patient care.
• Maintain accurate records and communicate progress or any issues with managerial or clinical staff as appropriate.
• Utilise IT systems relevant to the ward/department (e.g., Lorenzo, NerveCentre, ICE, DIGIT) to document and track patient information and flow.
• Work with ward staff to implement defined procedures that promote robust and effective patient flow.

Qualifications and Skills

• Excellent communication skills and the ability to engage with patients, families and a range of colleagues across multidisciplinary teams.
• Strong administrative and IT skills with experience using electronic patient record systems such as Lorenzo, NerveCentre, ICE and DIGIT.
• Ability to remain calm under pressure in a fast-paced environment.
• Sound knowledge of local services and providers.

About the Trust

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust has been rated outstanding following the latest inspection and our staff survey results place us 4th in the country for recommended place to work. We provide services across Warwickshire, including hospitals in Warwick, Stratford-upon-Avon, Royal Leamington Spa and Shipston-on-Stour, as well as community services across the county. We are a progressive, expanding organization focused on improving quality, integrating pathways and delivering high levels of productivity. Our values are: Trusted to provide safe, inclusive, effective and compassionate care.

Equality, Diversity and Inclusion

As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:

https://forms.office.com/e/ahWY3eAGM2