Patient Process Administrator

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 22,000 - 26,000; Full time

Job summary

A regional NHS healthcare provider is seeking a Patient Process Administrator. This role involves processing patient information while providing frontline administrative support in the Emergency Department. Responsibilities include maintaining patient records and assisting new team members. Ideal candidates will have relevant administrative experience and strong IT skills. The position operates on a 24-hour shift basis and offers development opportunities and staff benefits.

Benefits

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Qualifications

• Experience in an administrative role.
• Ability to remain calm in stressful environments.
• Good level of IT literacy with various applications.

Responsibilities

• Process patient details and maintain records in the Emergency Department.
• Work within a 24-hour shift rotation system.
• Assist in mentoring new staff.

Skills

IT literacy

Effective communication

Ability to work to deadlines

Education

Good standard of English to GCSE

NVQ II in Business and Administration

Job description

University Hospitals of Derby and Burton NHS Foundation Trust

Patient Process Administrator

The closing date is 05 February 2026

An opportunity has become available to join the Royal Derby Hospital's Emergency Department as a Patient Process Administrator.

You will work as part of a multi-disciplinary team for the Adult and Children's Emergency Department providing a comprehensive front line receptionist/administrative service booking in patients and answering enquiries from patients, relatives and staff.

Main duties of the job

You will be responsible for processing patient details to create and maintain the patient's record whilst they are within the Emergency Department.

The post works on a 24-hour shift rotation, rotating between the 4 areas within the department. The role is based within the busy, clinical environment of the Emergency Department.

You will be required to assist with the mentoring of new PPAs to the department.

Closing date of applications: 05 February 2026

Interview date: 19 February 2026

This position is offered as a secondment. Accordingly, you are required to consult with your manager and obtain approval prior to submitting your application.

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Education, Training and Qualifications

• A good standard of English to GCSE (9-4 or A-C) or equivalent
• NVQ II in Business and Administration or equivalent knowledge and skills.

Experience

• Experience of working in an administrative role.

Skills and Ability

• A good level of IT literacy with experience of using a range of IT applications
• Ability to work to deadlines
• Ability to communicate effectively - including written, face to face and telephone.

Mental effort

• Ability to remain calm in stressful environments and when under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust