Patient Pathway Coordinator | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Basildon; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare provider in Basildon is seeking an organised self-starter for administration and secretarial duties in the Respiratory Department. The role involves coordinating patient journeys, managing communications with patients and teams, and providing essential administrative support. Ideal candidates should possess strong communication skills and a sociable, dynamic demeanor. This is a rewarding opportunity with a focus on improving patient care and professional development.

Qualifications

• Must be sociable and dynamic.
• Ability to liaise with various stakeholders effectively.
• Experience in administrative roles is beneficial.

Responsibilities

• Coordinate administrative processes for patient pathways.
• Liaise with external teams to ensure seamless patient journeys.
• Receive and manage telephone enquiries effectively.
• Maintain accurate filing and patient case notes.

Skills

Organised, self-starter

Strong communication skills

People-focused approach

Job description

Overview

We are looking for a organised self-starter to provide efficient administration and secretarial duties within our Respiratory Department at Basildon Hospital.

If you're a people person this role could be the right fit for you as you'll be the main contact for our Respiratory patients. You'll also provide administration support and liaise with departments across the Trust, general practitioners, patients, relatives and visitors, resolving queries as appropriate.

So if you are sociable, dynamic and pride yourself on your communication skills, we'd like to hear from you today.

Responsibilities

• Coordinate, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently, smooth and in accordance with targets and agreed timescales, and utilise computerised tracking systems to locate case notes and investigation results.
• Liaise with teams outside of the speciality (e.g., GPs) to ensure a seamless patient journey and monitor work lists for Choose and Book to monitor Consultant workflow and escalate to Operational Managers if and where necessary.
• Navigate patients through their care pathway, from point of referral to treatment, using hospital IT systems to find information on the patient pathway, including PAS systems, endoscopy systems, medical records, histology reporting systems etc.
• Receive telephone enquiries from patients, carers and external agencies in relation to hospital admissions, receive and process incoming correspondence (paper and electronic), ensuring it reaches the appropriate place with the required deadlines and maintain an accurate and up to date filing system (manual and electronic), ensuring accuracy of patient case notes.
• Work with MSE Health and Care Partnership to deliver excellent local and specialist services, to improve the health and wellbeing of patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
• Contribute to a positive working environment with flexible working opportunities and access to appropriate training for your job and the support to succeed and progress.

About you

• Organised, self-starter with strong communication skills and a people-focused approach; sociable and dynamic.

Additional information

For more details on this varied and rewarding role, please see the attached job description. This advert closes on Friday 19 Sep 2025.