Patient Pathway Co-ordinator

Royal National Orthopaedic Hospital (RNOH) NHS Trust; Stanmore; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading NHS Trust in Stanmore is seeking an administrative support role focused on improving patient pathways. Responsibilities include managing referral processes, ensuring compliance with waiting time targets, and maintaining communication with patients and staff. The ideal candidate will have strong administrative skills, an understanding of healthcare processes, and a commitment to patient care. Benefits include staff wellbeing support and salary sacrifice schemes.

Benefits

24/7 access to wellbeing support

Rewards & Recognition platform

Dedicated Staff Wellbeing Hub

Salary sacrifice schemes

Qualifications

• Sound understanding of 18-week and cancer waiting time targets.
• Proven ability to manage patient pathways effectively.
• Excellent communication skills for patient interaction.

Responsibilities

• Manage patient pathways from referral to appointment.
• Ensure accurate data collection and monitor performance.
• Attend performance review meetings and document outcomes.

Skills

Flexibility in administrative roles

Understanding of patient pathways

Data collection

Communication skills

Job description

The post holder will be required to act as a flexible administrative resource actively supporting patient pathway improvement projects across the Trust. The post-holder will have direct patient contact working with the wider multidisciplinary team to ensure that patient care is coordinated and delivered with minimum level of difficulty to our patients, in the service delivery of 18 week and cancer waiting time pathways and other performance targets.

Any other duties commensurate with the grade and in line with the requirement of this post. Please see the Job Description and Person Specification for further details.

Key responsibilities include:

• Management of the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.
• Sound understanding of 18 week and cancer waiting time targets, rules and procedures, and working proactively to ensure that all targets are maintained.
• Providing a weekly update to Service Managers so they are aware of any pathway delays or potential breaches of waiting times targets.
• Routinely attending performance review meetings and ensuring that agreed actions and outcomes are requested, documented and monitored.
• Booking and sending out-patient, admission/ pre-assessment appointment letters and telephoning patients as required.

At The Royal National Orthopaedic Hospital (RNOH), We Are Committed To Achieving The Best Staff Experience In The NHS. We proudly scored above the national average for the People Promises in the 2023 NHS Staff Survey.

We offer rewarding careers, with a range of staff benefits, including:

• 24/7 access to wellbeing support through our Employee Assistance Programme.
• A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
• A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare.

We are an equal opportunities employer and are committed to being actively anti-discriminatory and actively inclusive. For further details or informal visits, please contact: Name: Nesha Patel, Job title: Elective Access Manager, Email address: [e-mail], Telephone number: 02039470221.

Working Hours:

• Monday: 7:30am to 4:00pm
• Tuesday: 7:30am to 3:30pm
• Wednesday: 7:30am to 4:00pm
• Thursday: 7:30am to 3:30pm
• Friday: 7:30am to 1:30pm