Patient Navigator

OneMedicalGroup; Sheffield; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider in Sheffield is seeking a forward-thinking Patient Navigator/Receptionist to join their compassionate team. This part-time position will involve delivering exceptional patient-centric services, handling calls, managing patient records, and ensuring a tidy reception area. Candidates must possess confidence in phone usage, good IT skills, and the ability to follow instructions. The role offers a variety of benefits including a generous pension scheme and annual leave entitlement.

Benefits

NHS Pension with 20.6% Employer Contribution

Unsocial hours payment

25 days annual leave plus Bank Holidays

Extra leave for work anniversary

Enhanced Maternity/Paternity benefits

Family friendly policies

Special event leave

Refer-a-friend scheme

24/7 Employee Assistance Program

Eye care scheme

Cycle to work scheme

Qualifications

• Prior experience as patient navigator is required.

Responsibilities

• Handle incoming and outgoing calls, managing patient traffic effectively.
• Sort and distribute incoming mail and process outgoing mail.
• Manage patient records and ensure reception area is tidy.
• Open and distribute deliveries as needed.

Skills

Confident phone usage

IT skills

Friendly and welcoming demeanor

Ability to follow instructions

Good organization skills

Communication skills

Methodical work approach

Ability to work with diverse individuals

Tools

SystemOne

Job description

Sheffield Walk-in-Centre are looking for a forward thinking Patient Navigator/Receptionist to facilitate and deliver a patient centric experience. This is an opportunity to provide care that will really make a difference by working within a caring, compassionate team who truly put the patients at the forefront of their work.

Main duties of the job

The Patient Navigator will work with our existing team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals.

Note: This is a part-time job. The full-time equivalent for us is 40 hours per week.

About us

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of Improving Lives is underpinned by our core values of Putting People First, Working Together for a Better Future.

We are committed to NHS values and reducing health inequalities.We believe in delivering services that improve the health and wellbeing of individuals and communities, making sure primary care, as the foundation of the NHS, can thrive.

Our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.

Job responsibilities

The job holder will have to:

• receive and make calls as required with the ability to handle heavy phone/patient traffic
• divert calls and take messages as appropriate
• sort, review and distribute incoming internal mail
• process outgoing mail following the procedure
• pull, file and photocopy patient’s paper records
• scan and attach patients’ data to patients’ electronic records
• ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
• receiving all incoming deliveries, opening and distributing accordingly

Walk in Centre sees 77,500 patients annually through walk-in and those booked directly into the service through external system partners such as NHS 111. We have a close relationship with the local hospitals and work across the city with our external partners, to ensure we are providing high-quality care for our patients.

System used: SystemOne

• NHS Pension with 20.6% Employer Contribution
• Unsocial hours payment at 30%, Monday to Friday after 6pm and all-day Saturday and Sunday
• 25 days/5 weeks/200 hours annual leave, plus Bank Holidays, (pro-rata, if part-time)
• Extra days leave for work anniversary each year
• Enhanced Maternity, Maternity Support (Paternity), Adoption pay
• Family friendly employment policies
• Special and Significant Event Leave
• Participation in OMG’s refer a friend scheme
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme – free eye test plus a contribution towards glasses
• Cycle to work scheme

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: [e-mail]

Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Person Specification

Experience

• Prior experience as patient navigator

Knowledge, Skills and Abilities

• Be confident using the phone
• Have a good level of IT skills
• Be friendly and welcoming; patient and understanding
• Be able to follow instructions and procedures
• Have good organisation and communication skills
• Work accurately and methodically
• Be able to work with all types of people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.