Patient Liaison - Part Time

Optegra Eye Health Care; Maidstone; On-site; GBP 24,000 - 30,000; Part time

Job summary

A leading healthcare provider in Maidstone is looking for a Patient Liaison to enhance patient experiences within their private hospital. This part-time role, requiring 30 hours a week, focuses on ensuring effective communication with patients throughout their journey. Candidates should have sales experience, strong organisational skills, and a compassionate attitude. The company is known for offering strong support and training programs, and values inclusivity and excellence in patient care.

Benefits

Generous salary reviewed annually

Matched pension contributions

33 days annual leave

Flexible working hours

Funded training and development

Annual STAR awards

Free laser eye treatment

Private healthcare benefits

Qualifications

• Previous experience as a patient liaison in healthcare is desirable.
• Sales experience and working on KPIs is mandatory.
• Strong communication and interpersonal skills are required.

Responsibilities

• Perform welcome calls for patients prior to appointments.
• Welcome patients on the day of their consultation.
• Build rapport with patients and address their concerns.

Skills

Compassionate

Organisational skills

Communication skills

Problem-solving skills

Time management skills

Tools

Microsoft Office

Electronic medical records systems

Job description

Patient Liaison - Part Time

Optegra has an exciting new opportunity for an experienced Patient Liaison to join our amazing and supportive team in our prestige private MaidstoneEye Hospital. This is a great opportunity to join a growing and developing business and benefit from our fantastic fully funded training programs. This is a part-time position of 30 hours a week across 3 days.

Company Overview

Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.

Benefits

• Generous salary which is reviewed annually. This role pays up to £30,000FTE dependent on experience
• Generous matched pension contributions
• 33 days annual leave inclusive of bank holidays
• Flexible working and SMART working schemes – because we believe in work life balance
• Funded training and development – because we believe in our people
• Celebrating your anniversaries – because we value loyalty and commitment
• Annual STAR awards
• Blue Light Card (amazing discounts online and on the high street)
• Free laser eye treatment for you and 20% discount for friends and family
• Private Healthcare, 24 / 7 GP appointments, free Physio and counselling for your wellbeing
• Enhanced maternity and paternity leave
• Cycle to work scheme and season ticket loan

The Role

The Patient Liaison serves as the primary point of contact for patients, ensuring that every patient receives Service Excellence and that all eligible patients convert to surgery.

This role involves managing patient through the entire patient journey, ensuring effective communication at all times. The ideal candidate will be compassionate, organised, able to effectively communicate with patients, able to work under pressure and deliver on weekly sales KPIs and targets

Key Responsibilities

• Perform welcome calls for patients 48 hours prior to their initial appointments. Inform them of the process of the day, what to expect, inform them of removal of contact lenses prior to appointment and answer any questions they may have.
• Welcome patients on the day of their initial consultation and ensure a seamless experience throughout their appointment by consistently following the procedure for meeting and greeting all patients
• Learning and participating in the Service Excellence approach to customer and patient service and using these principles to provide exemplary standards of patient care
• Build a rapport with your patients, acting as their primary point of contact for any questions or concerns.
• Schedule, reschedule, and confirm patient appointments.
• Participate in weekly PL meetings to discuss challenges, share ideas, and review conversion strategies.
• Provide information to patients regarding their appointments, procedures, and other queries.
• Ensure consultant has all patient information needed to consent patients on clinic days

Requirements

• Previous experience working as a patient liaison in the healthcare industry is desirable
• Sales experience and working on KPIs and targets is mandatory
• Strong working knowledge of all Microsoft Office (Outlook, Work, Excell, PP)
• Proficiency with computer programs and technology, including electronic medical records systems
• Strong communication and interpersonal skills, with the ability to build relationships and effectively communicate with patients, families, and healthcare professionals Excellent interpersonal skills.
• Problemsolving and conflict-resolution skills, with the ability to handle complex and emotionally charged situations
• Strong organisational and time management skills, with the ability to manage multiple tasks and prioritise effectively
• Ability to work well under pressure and in a fastpaced environment

If this sounds like you, please get in touch with us by applying for the role.

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.

Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications.