Patient-First Medical Receptionist

NHS North Of England Commissioning Support Unit; Newcastle upon Tyne; On-site; GBP 18,000 - 22,000; Full time

Job summary

A healthcare organization in Newcastle upon Tyne is looking for a caring Medical Receptionist. This role is essential in supporting patients and clinicians by providing professional, friendly service. The ideal candidate will have excellent communication skills, be able to handle difficult situations, and effectively manage various clerical tasks. Full training will be provided as you work within a welcoming team dedicated to delivering high-quality healthcare services.

Qualifications

• Strong understanding of a healthcare office environment.
• Working knowledge of medical terminology.
• Ability to handle difficult situations professionally.

Responsibilities

• Receive patients and handle inquiries.
• Manage appointment bookings over the phone.
• Update and manage patient records.

Skills

Excellent communication skills

Excellent organisational skills

Time Management

Interpersonal skills

Education

GCSE Mathematics

GCSE English or equivalent

Good standard of general education

Tools

EMIS Web

Microsoft Office

Job description

A healthcare organization in Newcastle upon Tyne is looking for a caring Medical Receptionist. This role is essential in supporting patients and clinicians by providing professional, friendly service. The ideal candidate will have excellent communication skills, be able to handle difficult situations, and effectively manage various clerical tasks. Full training will be provided as you work within a welcoming team dedicated to delivering high-quality healthcare services.