Patient Experience Lead: Complaints, MP Liaison & PALS

NHS Lancashire and South Cumbria Integrated Care Board; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional healthcare authority in the United Kingdom is seeking individuals for maternity cover positions in the Patient Experience service. The roles involve managing a caseload of complaints, correspondence, and patient inquiries, ensuring a high-quality, professional service in line with legislation and best practice. Candidates should possess strong negotiation skills and the ability to work autonomously. This is an opportunity to positively impact patient experiences and improve healthcare services.

Qualifications

• Experience in handling complaints and correspondence.
• Strong communication skills to deal with sensitive situations.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Provide high-quality Patient Experience service.
• Engage in projects to improve the Patient Experience Team.
• Manage complaints through to resolution.

Skills

Attention to detail

Negotiating skills

Ability to work autonomously

Job description

A regional healthcare authority in the United Kingdom is seeking individuals for maternity cover positions in the Patient Experience service. The roles involve managing a caseload of complaints, correspondence, and patient inquiries, ensuring a high-quality, professional service in line with legislation and best practice. Candidates should possess strong negotiation skills and the ability to work autonomously. This is an opportunity to positively impact patient experiences and improve healthcare services.