Patient Experience Involvement and Engagement Officer

NHS; Manchester; On-site; GBP 27,000 - 31,000; Full time

Job summary

A major NHS organization is seeking a Patient Experience Involvement and Engagement Officer to deliver a responsive service to staff and patients. Responsibilities include managing databases, liaising with clinical staff, and engaging with service users. The ideal candidate will have admin experience, knowledge of NHS pressures, and strong database skills. The role offers a full-time permanent contract with a salary ranging from £27,485 to £30,162 per annum, based in Manchester.

Qualifications

• Knowledge of the current challenges and pressures the NHS is facing.
• Knowledge of the NHS Patient Experience and Engagement Agenda at national/local level.
• Previous experience of working within an NHS or healthcare environment.

Responsibilities

• Provide accessible Patient Experience service to staff, patients, and carers.
• Support the Patient Experience Team by maintaining databases and websites.
• Manage Patient Experience social media platforms.

Skills

Ability completely use and extract information from databases

Advanced use of Microsoft Office skills

Education

Minimum 2 years administrative experience

Job description

Patient Experience Involvement and Engagement Officer

The closing date is 13 January 2026

To provide an accessible and responsive Patient Experience service to staff, patients, relatives and carers, by engaging with service users and stakeholders.

To support to the Patient Experience Team by maintaining databases and internal and external websites. Providing information for reports and analysing data from local and national surveys. Liaising with the wards, clinical staff, and other corporate teams. Planning engagement sessions, assisting with the running of Customer Services Week and Patient Experience Week. Supporting the delivery of the Engagement and Involvement and Public and Patient Involvement Strategies.

Main duties of the job

Be responsible for dealing with queries that come to the Patient Experience Team inbox quickly and efficiently.

Be responsible for liaising, supporting and working with appropriate staff at all levels to provide support to the Trust Patient Experience Satisfaction Surveys and Friends and Family Test enquiries.

Ensure that the Patient Experience database log of all projects/activities is kept up-to-date and accurate.

Ensure that the Patient Experience databases, Ulysses, and CIVICA patient experience platform (or similar system) are kept up-to-date and accurate.

Manage the Patient Experience social media platforms, as directed.

Participate in the writing of MFT time articles and the Patient Services newsletter, including identifying new stories.

Assist colleagues in the development of bespoke surveys using SurveyMonkey to gain patient feedback.

Collect and collate feedback from patients regarding their experience of care at MFT.

Be the administration lead for the Patient Services Public and Involvement Group - 'Bee Involved', including developing publicity materials such as posters, leaflets and banners.

Be involved in assisting wards and departments with improvement projects to increase survey responses.

Develop administrative processes and policies to ensure the effective running of the Patient Experience Team, demonstrating compliance with data protection and legislation respecting equality and diversity.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.

Person Specification

Qualifications

• Minimum 2 years administrative experience

Knowledge

• Knowledge of the current challenges and pressures the NHS is facing
• Knowledge of the NHS Patient Experience and Engagement Agenda- both at a national and local level

Experience

• Previous experience of working within and NHS or healthcare environment
• Dealing with patients/relatives/ carers /members of the public
• Dealing with professionals at all levels
• Experience of dealing with emotional situations

Skills

• Ability completely use and extract information from databases
• Able to demonstrate advanced use of Microsoft office skills - able to complete and maintain accurate written and database records

Attributes

• Motivated, hardworking, self starter
• Resilient, with ability to work to deadlines
• Ability to work alone and as part of a team

Others

• Ability to travel across MFT sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust

Address

Oxford Road Campus, MFT Trust Headquarters (and across sites)

£27,485 to £30,162 a yearper annum (pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

349-COR-7700088C-RL4

Job locations

Oxford Road Campus, MFT Trust Headquarters (and across sites)