Patient Experience & Complaints Coordinator

Tameside and Glossop Integrated Care NHS Foundation Trust; Ashton-under-Lyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional NHS trust is seeking a motivated Complaints Officer to manage patient feedback effectively. This role involves addressing concerns, ensuring clear communication, and supporting families. You will help foster a culture of continuous improvement and uphold complaint procedures. Ideal candidates will have strong organizational and problem-solving skills, as well as experience in a health or social care environment. Benefits include flexible working, generous leave, and NHS pension.

Benefits

Flexible working

27-33 days annual leave plus bank holidays

NHS Pension Scheme

Gym discount

Free eye tests and health checks

Qualifications

• Experience supervising or line-managing staff.
• Experience managing complaints and concerns.
• Administration experience including report writing and managing meetings.

Responsibilities

• Support the management of patient complaints and concerns.
• Facilitate the concerns and complaints process.
• Compile reports on departmental performance.

Skills

Communication skills

Organizational skills

Problem-solving

Education

Good standard of education including GCSE C/4 pass in English

Tools

Patient safety management systems (Ulysses, Datix)

Job description

A regional NHS trust is seeking a motivated Complaints Officer to manage patient feedback effectively. This role involves addressing concerns, ensuring clear communication, and supporting families. You will help foster a culture of continuous improvement and uphold complaint procedures. Ideal candidates will have strong organizational and problem-solving skills, as well as experience in a health or social care environment. Benefits include flexible working, generous leave, and NHS pension.