Patient Experience Advocate & Compliance Lead

Lawrence General Hospital; Haverhill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community healthcare facility in Haverhill seeks a Patient Advocate to manage patient complaints and grievances, ensuring alignment with regulatory standards. The successful candidate will support the Patient & Family Advisory Council, coordinating meetings and educational sessions, while developing annual plans to enhance patient experience. Applicants should have relevant education and at least five years of experience in patient relations or a clinical environment.

Qualifications

• Five years of relevant experience in customer relations or a clinical health care environment.
• Ability to adapt quickly to changes within the work environment.
• Knowledge of healthcare environment and regulatory requirements preferred.

Responsibilities

• Manage patient complaints and grievances, assuring compliance with standards.
• Support the Patient & Family Advisory Council with meeting coordination.
• Develop annual plans for improvement of customer service and patient experience.

Skills

Excellent interpersonal skills

Written and oral communication skills

Social work assessment skills

De-escalation techniques

Team player attitude

Education

Bachelor’s or Associate’s Degree in business, public health, behavioral science or related field

Master’s Degree preferred

Job description

A community healthcare facility in Haverhill seeks a Patient Advocate to manage patient complaints and grievances, ensuring alignment with regulatory standards. The successful candidate will support the Patient & Family Advisory Council, coordinating meetings and educational sessions, while developing annual plans to enhance patient experience. Applicants should have relevant education and at least five years of experience in patient relations or a clinical environment.