Patient Engagement & Administration Officer (Part-Time)

InHealth Group; Norwich; On-site; GBP 20,000; Part time

Job summary

A leading healthcare provider in the UK is seeking a proactive Administration & Engagement Officer to increase participation in the diabetic eye screening programme. This part-time position involves engaging directly with patients to encourage attendance, educating underserved communities, and accurately recording feedback. Candidates should possess strong communication and IT skills. Previous experience in a customer-facing role is appreciated, while knowledge of healthcare is desirable. This role is based in Norwich, offering a pro-rata salary of £19,618.40 per year.

Qualifications

• Experience in a customer, patient or public‑facing role.
• Strong verbal and written communication skills.
• Good IT skills, including Microsoft Office.

Responsibilities

• Contact patients to encourage attendance and reduce non‑attendance rates.
• Engage underserved communities, educating patients on the benefits of screening.
• Record contact attempts and patient feedback accurately.

Skills

Communication skills

Customer service experience

IT skills, including Microsoft Office

Confidentiality understanding

Job description

A leading healthcare provider in the UK is seeking a proactive Administration & Engagement Officer to increase participation in the diabetic eye screening programme. This part-time position involves engaging directly with patients to encourage attendance, educating underserved communities, and accurately recording feedback. Candidates should possess strong communication and IT skills. Previous experience in a customer-facing role is appreciated, while knowledge of healthcare is desirable. This role is based in Norwich, offering a pro-rata salary of £19,618.40 per year.