Patient Co-ordinator Obstetrics and Gynaecology

NHS; Cheltenham, Gloucester; On-site; GBP 24,000 - 27,000; Part time

Job summary

A prominent healthcare provider in Cheltenham is looking for a Patient Co-ordinator in the Obstetrics and Gynaecology Department. This part-time role involves providing essential administrative support to the clinical team, managing appointments, and ensuring high-quality patient care. Candidates should possess strong organisational and interpersonal skills, be proficient in Microsoft Office, and demonstrate the ability to work flexibly in a team. The position offers various benefits, including generous leave and access to a supportive working environment.

Benefits

Generous Annual Leave Allowance

Access to NHS Pension Scheme

Access to Health and Well-Being Hub

Discounted Public Transport

Flexible Working Opportunities

Qualifications

• Proficient typist with strong keyboard skills.
• Ability to work under pressure while remaining calm.
• Experience in medical terminology preferred.

Responsibilities

• Provide secretarial and administration support.
• Manage clinical activity and appointment scheduling.
• Assist in the training of new colleagues.

Skills

Organisational skills

Interpersonal skills

Communication skills

IT skills

Education

GCSE grade C or above in literacy and numeracy

NVQ level three in administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Patient Co-ordinator, Band 3 - Obstetrics and Gynaecology

The closing date is 04 February 2026

Patient Co-ordinator - Band 3 (30 hours a week)

If you are looking for an exciting, varied and important role within the NHS and enjoy a challenge then the Obstetrics and Gynaecology Department wishes to appoint a Patient Co-ordinator.

Our team consists of Patient Co-ordinators and Waiting List Co-ordinators who provide an excellent service to Consultants and Specialist Nurses in support of Inpatient and Outpatient services. Our team are supported by the Administration Team Leaders who work closely together in support of leading their direct reports and providing cross cover for the wider team; they report to the Operational Support Manager.

Our team is dynamic and constantly evolving to manage the demand and challenges of the service. We are a friendly and supportive team, who pull together and support each other with varying workloads, working closely together to ensure a positive and caring environment whilst recognising and actively encouraging and supporting individual development needs and career progression.

Main duties of the job

The role of Patient Co-ordinator

To provide an efficient, confidential administrative and secretarial service to the Obstetrics and Gynaecology Consultants and their Medical Team to enable provision of patient care and speciality services.

To work as a member of the administration team to ensure service delivery and adequate administration cover is provided.

To adopt a constantly flexible approach to ensure that all Consultant Team and Trust Objectives are completed efficiently and within given timescales. This will include typing to meet Trust turnaround times, resolving patient queries, maintaining accurate data and supporting the Admissions Team. You will also review Consultants Waiting List's in support of patient pathways and full clinic utilisation.

As a busy department, we are looking for motivated, enthusiastic and hardworking individuals who fit with our ethos of continual improvement and delivery of the highest quality patient-centred care. This is a responsible role, where you are the pivotal person in the patient's relationship with the Clinical Team.

You will have well-developed communication, organisation and time management skills. You'll be a friendly and positive team player and have excellent interpersonal skills. You will have the ability to work under pressure whilst remaining calm using your own initiative in a logical and methodical way, maintaining attention to detail, but be able to multi-task whilst dealing with interruptions.

About us

Gloucestershire Hospitals NHS Foundation Trust is one of the largest hospital trusts in England, delivering services from two general hospitals in thriving Gloucester and beautiful regency Cheltenham. We have over 9,000 members of staff who are committed to providing high quality acute elective and specialist services under our vision of ‘Best Care For Everyone’.

We offer

• Generous Annual Leave Allowance starting at 27 days plus Bank Holidays and increasing to 33 days
• Access to the NHS Pension Scheme
• Access to our Health and Well-Being Hub and Employee Assistance Programme
• Access to on-site Nurseries
• Discounted Public Transport
• Safe, supportive and positive working environment with regular, robust supervision
• A wide range of exciting learning opportunities including a number of Apprenticeships
• Flexible Working - Many of our staff work flexibly in different ways. Please talk to us about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
• Reward and Recognition Schemes

Working for Gloucestershire Hospitals NHS Foundation Trust offers a number of discounts for local shops, restaurants and services and entitles you to a Blue Light Card offering further discounts both online and on the high street from large national retailers to local businesses in a wide range of categories including days out, holidays, cars, fashion, gifts and phones.

Job responsibilities

• Provide secretarial and administration support including but not limited to the accurate typing of clinics and distribution of all patient related correspondence, ensuring that patient pathways and outcomes are recorded accurately on TrakCare.
• To effectively manage clinical activity and calendars, scheduling appointments and meetings as directed by the Consultant in particular relating to the organisation of Outpatient Clinics during Annual Leave, etc.
• Fully utilise all outpatient clinic capacity by reviewing new and follow up outpatient waiting lists.
• Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g., booking investigations, transcription, etc.
• Assist and support in the induction and training of new colleagues as directed by the Administration Team Leader.
• To promote and share best practice with colleagues and peers to ensure highest standards are achieved.
• To provide support to colleagues where appropriate to ensure the Trust service delivery standard is maintained.
• Regularly informing the Administration Team Leader about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc.
• To deal sensitively with patients offering non-clinical help and advice and utilise experience and knowledge to identify when urgent action may need to be required by medical team for the wellbeing of patient.
• To provide support to the Admissions Team including organisation of admission procedures in negotiation with the clinical staff and patients as requested by the Administration Team Leader. This includes identifying potential dates with the clinical team, negotiation of dates with the patient and any additional co-ordination of staff, equipment, stock, facilities, external support and paperwork.
• To provide support to colleagues where appropriate to ensure the Trust service delivery standard is maintained and to cover colleagues during absences/annual/sick leave as directed by the Administration Team Leader.

You may also be required to undertake job rotation for cross cover as well as for development and training purposes.

If you would like to arrange an informal visit and/or meet & greet the team then please contact Katrina on the details provided.

[e-mail]

0300 422 5568

Person Specification

Qualifications

• Educated to GCSE grade C or above (or equivalent) in literacy and numeracy NVQ level three in administration or equivalent experience in a hospital or office environment.
• Proficient typist with keyboard skills.
• Basic understanding of Microsoft Office packages including Word, Excel and Outlook
• IT capable to ensure proficient use of hospital computer systems

Experience

• IT experience of Microsoft Office packages.
• Proven organisational skills with the ability to prioritise workload and to work to deadlines.
• Good interpersonal skills for dealing with people internal and external to the organisation.
• Previous secretarial experience and/or experience in a hospital or office environment
• Understanding and previous experience in medical terminology

Knowledge / Skills

• An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls.
• Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar.
• Ability to work quickly and accurately.
• Ability to use own judgement and initiative as appropriate.
• Ability to work flexibly within a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Trustwide

£24,937 to £26,598 a year(pa pro rata if part-time)

Contract

Permanent

Working pattern

Part-time

Reference number

318-26-T0047

Job locations

Trustwide