Patient Care Assistant

YourVets (Nuneaton); Nuneaton; On-site; GBP 19,000 - 21,000; Full time

Job summary

A veterinary practice is seeking a Veterinary Patient Care Assistant in Nuneaton to provide exceptional care to pets. The role involves nursing care, assisting with veterinary procedures, and ensuring the welfare of animals. Ideal candidates should possess excellent communication and customer service skills, along with experience in animal welfare. This is a full-time, 12-month fixed-term position with competitive benefits.

Benefits

Generous annual leave (5 weeks + Bank Holidays)

Buy/sell additional annual leave

Staff discount scheme

Private healthcare benefits

Employee Assistance Programme

Qualifications

• Strong empathy and customer service experience.
• Ability to cope with distressing situations.
• Experience in veterinary or animal care environments is desirable.

Responsibilities

• Provide nursing care to patients.
• Assist Vets and Nurses in restraining animals.
• Clean, walk, and feed patients.
• Prepare emergency and operating facilities.
• Run internal lab samples.
• Answer emergency calls and cover receptionist tasks.

Skills

Excellent communication

Customer service skills

Experience in animal welfare

Resilience

Teamwork skills

Job description

Overview

Are you passionate about making pets a priority? We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Patient Care Assistant at our YourVets Nuneaton practice, Nuneaton.

You'll be joining us on a full-time, 12-month fixed-term basis, working 40 hours per week across 4 days. We can also consider part-time applications—just let us know what works for you.

The shift pattern will be: Monday - Friday and a 1:4 share in the weekend rota.

About CVS

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role

The Patient Care Assistant role is one of the foundations of an outstanding veterinary practice, and as a PCA you will be involved in supporting our team of qualified RVNs and Vets to provide outstanding care to our patients.

Some of the duties will include:

• Nursing care to patients
• Assisting Vets and Nurses in restraining animals for treatment
• Cleaning, walking, and feeding of patients
• Preparation of emergency and operating facilities
• General cleaning and maintenance duties
• Running internal lab samples
• Answering emergency calls
• Covering the receptionist desk, including answering queries, booking appointments and taking payments

What weor looking for

• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and excellent teamwork skills
• Experience in looking after animals in a veterinary environment would be desirable

What we can offer you

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary will be in line with the National Minimum Wage
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
• Buy/sell up to an additional 4 weeks annual leave!
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more!

Or, if easier, you can find a full list by clicking the link here: What We Offer

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click 'Apply Now'.