Patient Booking Coordinator – Admin & Scheduling

University Hospital Southampton NHS FT; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS healthcare provider in Southampton is hiring an Admin Booking Clerk to deliver excellent customer service and manage patient bookings. The successful candidate will need strong communication skills and administrative experience, working on-site in a dynamic team environment. Key duties include coordinating appointments and maintaining patient records. The role requires a good standard of education and proficiency in Microsoft Office, along with a commitment to patient care and teamwork. Full-time hours are Monday to Friday, 8am to 4pm.

Qualifications

• Good standard of education with literacy and numeracy skills to GCSE pass level.
• Experience of working in a customer-led environment.
• Evidence of computer literacy.

Responsibilities

• Provide excellent customer service to patients and relatives.
• Book and confirm appointments with patients.
• Work in a Speciality Administration Team and provide cross-cover as needed.

Skills

Excellent communication skills

Administrative and organisational experience

Customer service

Proficient in Microsoft Word

Knowledge of medical terminology

Education

Good standard of education to GCSE pass level

NVQ 2 diploma or equivalent

Tools

Microsoft Office packages

Job description

A leading NHS healthcare provider in Southampton is hiring an Admin Booking Clerk to deliver excellent customer service and manage patient bookings. The successful candidate will need strong communication skills and administrative experience, working on-site in a dynamic team environment. Key duties include coordinating appointments and maintaining patient records. The role requires a good standard of education and proficiency in Microsoft Office, along with a commitment to patient care and teamwork. Full-time hours are Monday to Friday, 8am to 4pm.