Patient Advisor

Optical Express Group; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading eye care provider in Wolverhampton seeks a Patient Advisor to enhance patient experience and support clinical processes. The role involves building relationships, assisting consultations, and maintaining patient records. Ideal candidates have strong customer service skills, experience in sales, and clear communication abilities. This full-time position offers a salary starting from £26,000 per annum, plus bonuses, and numerous employee benefits, including training opportunities and discounts.

Benefits

State of the art working environment

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Generous discount scheme

Ongoing training opportunities

Pension scheme

Qualifications

• Passion for providing excellent customer service.
• Strong organisational skills are essential.
• Clear communication abilities with diverse clients.

Responsibilities

• Build relationships with patients for ongoing communication.
• Assist in patient consultations effectively.
• Scan patients' eyes using advanced equipment.
• Help patients complete health questionnaires.
• Introduce patients to their optometrist.
• Schedule treatment dates accurately.
• Discuss finance options with patients.
• Maintain patient records with accuracy.

Skills

World-class customer service

Strong organisational skills

Clear communication

Sales targets experience

Motivation and drive

Job description

Job Title – Patient Advisor

Hours: Full Time – 40 hours (must be flexible to work weekends)

Salary: From £26,000 per annum + Bonus

Location: Wolverhampton with occasional cover at Dudley Clinic

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometristScheduling treatment date
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Have previous experience working towards sales targets and personal KPI’s
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.