Patient Administrator and Booking Clerk - Maternity Cover

Milton Keynes University Hospital NHS Foundation Trust; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A University Teaching Hospital is seeking an enthusiastic Administrator to join the Same Day Emergency Care team. You will be responsible for high-quality administrative support, engaging with patients and staff in a busy environment. The role requires strong organizational skills, flexibility for shift work, and the ability to work under pressure. An exciting opportunity to be part of a growing hospital committed to advancing patient care.

Qualifications

• Strong organisational skills and ability to manage workload independently.
• Flexibility to work shift patterns, including weekends.
• Approachable and patient-focused demeanor.

Responsibilities

• Provide high quality frontline administrative support for Same Day Emergency Care (SDEC).
• Manage and prioritize own workload under minimal supervision.
• Ensure a welcoming and professional service to patients and visitors.

Job description

Overview

We are looking for an enthusiastic and organised Administrator to join our Same Day Emergency Care (SDEC) reception team. As the first point of contact for patients, relatives, and visitors, you will play a key role in ensuring the smooth and efficient running of the department. You will be able to admit, transfer, and discharge patients using the electronic patient record.

The post holder will provide high quality front line administrative support for SDEC. This involves working closely with nurses, medical staff, all Acute Medicine consultants, and management team. The post holder will work as part of the SDEC team ensuring an efficient high quality and time service is provided. This includes providing a welcoming and professional service to patients, relatives, and all other agencies.

These duties do not require direct supervision on a day-to-day basis and the post holder is responsible for the management and prioritisation of their own workload. The staff will need to be flexible, have a range of knowledge of hospital work and external agencies. Staff are expected to work shift patterns, including weekends where they will work independently under pressure with constant interruptions to their daily workload and exposed to conflict and sensitive issues.

This is a busy and fast-paced environment, and the successful candidate will be approachable, patient-focused, and able to work well under pressure.

About Milton Keynes University Hospital (MKUH)

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children\'s Centre, set to open by 2030.

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