Patient Administrator A&E Department

NHS; Greater London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A London-based healthcare provider is looking for a Patient Administrator to support the A&E Department at Chelsea and Westminster Hospital. The successful candidate must excel in communication, organisation, and teamwork. Responsibilities include liaising with medical staff, maintaining patient records, and ensuring smooth clinic operations. A full-time, permanent contract offers a salary ranging from £30,546 to £32,207 per annum, with a commitment to equality and inclusivity in the workplace.

Qualifications

• Experience of working in an administrative capacity.
• Proven experience of dealing with complex telephone calls.
• Experience in working as part of a team.

Responsibilities

• Liaise with consultants and other admin staff regarding patient appointments.
• Prepare for clinics ensuring all relevant documentation is available.
• Register new referrals and ensure all patient information is up to date.

Skills

Excellent communication skills both written and verbal

Ability to prioritise and organise workload

Competent working knowledge of Windows based computer systems

Knowledge of filing systems

Ability to use own initiative

Education

GCSE English and Maths or equivalent

Job description

Job summary

Patient Administrator Band 3 A&E Department Chelsea and Westminster

Monday–Sunday, Weekends and Bank Holidays. Must be able to do all the shifts.

07.30–17.30, 08.00–18.00, 12.00–22.00, 10.00–08.00 night shift.

PREVIOUS APPLICANTS NEED NOT APPLY

About the role

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the Chelsea and Westminster site working in our busy A&E Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in our A&E Department.

The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties.

As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

Responsibilities

• Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
• Contact other departments and teams as necessary relating to the patient care pathway and service delivery
• Support the Team Leader and practitioners with the smooth running of clinics and procedure lists
• Liaise with other hospitals and GPs regarding patient care pathways
• Prepare for clinics ensuring all relevant documentation is available and notes are prepared
• Use Trusts computer system to generate clinic lists and help locate missing notes
• Use case note record tracking (CRT) system to electronically register/move/transfer/locate medical case notes
• Prepared all externally transcribed correspondence for signature and despatch within the agreed Trust timeframe, escalating where necessary
• Match all correspondence typed by the managed transcription service with correct patient and clinician, amend and dispatch and file in medical record
• Correct any mismatches by reference to medical record, original dictation, communication with transcription service and if required clinical staff
• Provide any specific advice to patients upon booking-in, in preparation for their appointment
• Ensure all patients are added to the Trusts PAS system before their appointment
• Type urgent letters and reports as required
• Register new referrals and ensure all patient information is up to date and complete
• Book outpatient appointments

Qualifications

Education and Qualifications (Essential)

• GCSE English and Maths or equivalent

Experience (Essential)

• Experience of working in an administrative capacity
• Proven experience of dealing with complex telephone calls
• Demonstrable experience of maintaining a professional attitude in a pressured environment
• Experience in working as part of a team

Skills and Knowledge (Essential)

• Competent working knowledge of Windows based computer systems
• Excellent communication skills both written and verbal
• Ability to prioritise and organise workload
• Ability to use own initiative
• To be able to work as part of a team
• Knowledge of filing systems
• Able to file accurately and pay attention to detail

Personal Qualities (Essential)

• Excellent interpersonal skills
• A cheerful and helpful manner when dealing with patients and other staff
• Work well as part of a team
• Able to calm difficult situations
• Smart and professional appearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employment details

Pay scheme Agenda for change

Band Band 3

Salary £30,546 to £32,207 a year per annum incl. HCAS

Contract Permanent

Working pattern Full-time

Reference number 289-CS-261

Job locations Chelsea and Westminster Hospital 369 Fulham Road London SW10 9NH

Employer details

Chelsea and Westminster Hospital NHS Foundation Trust

369 Fulham Road London SW10 9NH

Equality statement

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates.