Patient Administrator

UNIVERSITY HOSPITAL SOUTHAMPTON NHS FOUNDATION TRUST; Hordle; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare organization in Hordle seeks a Patient Pathway Coordinator to facilitate patient journeys through efficient administration. Responsibilities include typing from audio dictation, proofreading documents, and handling enquiries. Candidates must have excellent communication skills, a secondary education standard, and relevant qualifications in administration or customer service. Benefits include opportunities for career development and a flexible working environment.

Benefits

Learning and development opportunities

Flexible working environment

Diversity and inclusion initiatives

Qualifications

• A friendly and approachable manner.
• Polite, sympathetic, patient, and diplomatic.
• Experience as an administrator or in a customer-focused role.

Responsibilities

• Type from audio dictation and handwritten notes.
• Proofread and amend documents.
• Handle enquiries over the phone.
• Work closely with multidisciplinary teams.

Skills

Excellent telephone/communication skills

Organisational and time-management skills

Ability to handle enquiries

Confident in a customer-focused environment

Education

Standard of secondary education with literacy and numeracy at GCSE level

Level 3 qualification in administration/customer service or equivalent

Vocational Level 2 qualification in administration/customer service

Job description

Overview

This role facilitates the smooth running of the patient journey, providing streamlined administration processes around the patient and their individual needs. The role involves typing from audio dictation and handwritten notes, proofreading and making amendments to documents created by outsource agencies. The candidate will be confident on the phone and use initiative and judgement to deal with all enquiries. They will work closely with a multidisciplinary team including nurses and consultants to deliver a high level of care that caters to the patients’ individual needs.

Responsibilities

• Type from audio dictation and handwritten notes.


• Proofread and amend documents created by outsource agencies.


• Handle enquiries confidently over the phone.


• Work closely with nurses, consultants and other team members to deliver a high level of care to patients.


• Provide cross-cover for other Patient Pathway Coordinators to ensure a consistent and effective administration service is maintained at all times.


• Build good working relationships with consultants, admin teams, nursing staff and external providers.

Qualifications

• A friendly and approachable manner.


• A polite, sympathetic, patient and diplomatic disposition.


• Excellent telephone/communication and computer skills.


• Good organisational and time‑management skills.


• Reliability and a "can‑do" attitude.


• Standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent.


• Level 3 qualification in administration/customer service or equivalent experience.


• Vocational Level 2 qualification in administration/customer service or equivalent experience.


• Experience as an administrator or secretary in a customer‑focused environment.


• Ability to use judgement to make decisions and solve non‑routine enquiries.


• Knowledge and experience of secretarial or administrative procedures.

Desirable Criteria

• Knowledge of medical terminology.


• Completed courses or further study demonstrating evidence of personal development.


• Vocational Level 3 qualification in administration/word processing/typing or equivalent experience.


• Diploma‑level qualification or equivalent experience.


• Experience as a medical or patient services secretary linked to a clinical service.


• Proficient use of all hospital computerised patient systems.


• Experience in understanding and analysing patient pathways.


• Knowledge of local and national targets relating to RTT and cancer pathways.


• Commitment to "Patient First", "Working Together", and "Always Improving".

Benefits

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations. The Trust operates from the south coast with an international airport and direct rail links to London, making it an ideal location to live and work. We provide a flexible working environment that supports personal and professional wellbeing and celebrate diversity, inclusion and anti‑racist commitment.

Working Hours and Flexibility

The admin team supports multiple specialities across outpatient and day‑case surgery settings. Operating hours are 08:00–17:00 Monday to Friday, with occasional evening and weekend activity that may require admin support, hence some flexibility may be required.