Patient Accounts Officer

Nuffield Health; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading healthcare charity in London seeks a dedicated Patient Accounts Officer to enhance patient experiences. Responsibilities include managing Salesforce queues, resolving billing issues, and optimizing team workflows. Ideal candidates will demonstrate attention to detail and effective communication skills. This full-time position offers a competitive salary and a comprehensive benefits package, including gym memberships and wellness rewards.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in billing or financial roles preferred.
• Ability to resolve billing issues efficiently.
• Familiarity with customer service principles.

Responsibilities

• Assist in managing Salesforce queues.
• Liaise with hospital teams on billing issues.
• Manage and resolve billing queries.

Skills

Attention to detail

Effective communication

Problem solving

Tools

Salesforce

Job description

Patient Accounts Officer

The Holly Hospital – Essex | Fixed-Term Contact till end of January 2026 | Full-Time

Competitive salary, depending on experience

37.5 hours per week

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

We are seeking a meticulous and dedicated Patients Accounts Officer to join our Holly Hospital team. In this role, you’ll play a critical part in the billing process, contributing directly to the patient experience and the success of our services.

As a Patient Account Officer, you will:

• Assist the supervisor and management of Salesforce queues

• Liaise with hospital teams to resolve billing issues and escalate when required

• Manage billing queries through the effective use of agreed procedures and in co-ordination with the customer services team.

• Propose improvements and seek opportunities to optimise ways of working within the team.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

Apply today… It starts with you.