Patient Access & Scheduling Lead - Urgent Care

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider in Milton Keynes is seeking a Patient Administrator and Booking Clerk to serve as the first point of contact for patients, handle confidential information, and assist with electronic systems. The role requires strong communication and organizational skills, along with the ability to empathize with vulnerable patients. Working hours include shifts during weekdays and weekends. This is a vital role in ensuring efficient operations in a busy emergency care environment.

Qualifications

• Experience in a customer-facing role is beneficial.
• Ability to handle difficult and distressing situations.
• Strong organisational skills to manage a busy environment.

Responsibilities

• Greet all visitors and provide assistance as the first point of contact.
• Obtain and register confidential patient information.
• Assist patients with electronic systems.
• Manage day-to-day running of shifts independently.

Skills

Communication skills

Organizational skills

Empathy

Proficiency in electronic systems

Job description

A local healthcare provider in Milton Keynes is seeking a Patient Administrator and Booking Clerk to serve as the first point of contact for patients, handle confidential information, and assist with electronic systems. The role requires strong communication and organizational skills, along with the ability to empathize with vulnerable patients. Working hours include shifts during weekdays and weekends. This is a vital role in ensuring efficient operations in a busy emergency care environment.