Patient Access Officer

HCA Healthcare UK; Street; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading healthcare provider in the United Kingdom is seeking a Patient Access Officer to welcome and assist patients throughout their journey. The role requires strong interpersonal skills and previous administrative experience, ensuring each patient feels valued and supported. Candidates will engage directly with patients, manage bookings, and maintain accurate records, all while working within a compassionate team environment. Join us for a fulfilling career in healthcare with excellent progression opportunities.

Benefits

25 days holiday plus bank holidays

Private healthcare insurance

Private pension contribution

Season ticket loan

Group life assurance

Critical illness cover

Enhanced maternity and paternity pay

Corporate staff discount

Flexible health and lifestyle benefits

Qualifications

• Previous administrative experience in a client/customer-facing role.
• Strong interpersonal and communication skills.
• Excellent customer care skills.
• Ability to remain calm and professional under pressure.

Responsibilities

• Greet patients and visitors with a friendly demeanor.
• Engage with patients addressing queries.
• Maintain accurate patient information in the database.
• Coordinate and facilitate patient bookings.

Skills

Administrative experience

Interpersonal skills

Communication skills

Customer care skills

Job description

Patient Access Officer

Location: London Bridge Hospital, Wellington Hospital, Harley Street Clinic, Portland Hospital, Princess Grace Hospital & the Lister Hospital.

Full time 37.5 hours per week. Permanent contract. Salary £27,222 per annum.

Shifts: Monday to Friday (flexibility/availability required between 6am and 8:00pm to meet service needs at the facility).

We’ll be holding an assessment day on 24th January 2026 for all available positions across our facilities.

What you’ll do:

• Greet patients and visitors with a friendly and professional demeanor, ensuring they feel supported and valued from the moment they arrive.

• Engage with patients throughout their journey, addressing queries, providing clear communication, and maintaining a welcoming environment.

• Respond promptly to any patient or third‑party requests, demonstrating empathy and understanding in every interaction.

• Maintain accurate and up‑to‑date information on the hospital database during the patient journey.

• Formally pre‑register or register all patients onto HCA databases.

• Ensure all relevant patient documents are signed and scanned to the patient accounts.

• Manage patient waiting areas to ensure the Patient Access Service runs smoothly.

• Coordinate and facilitate all patient bookings where applicable.

What you’ll bring:

• Previous administrative experience in a client/customer‑facing role (candidates with retail or hospitality backgrounds are encouraged to apply).

• Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.

• Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate.

• Ability to remain calm and professional under pressure while managing multiple tasks.

Why HCA UK?

HCA has grown into one of the world’s leading healthcare providers, investing over £500 million in the latest treatments, technology, and facilities. As part of a large, established group, you will have unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

As a Patient Access Officer, you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) with the option to buy or sell leave.

• Private Healthcare Insurance for treatment at our leading hospitals.

• Private pension contribution that increases with length of service.

• Season Ticket Loan and Cycle to Work scheme.

• Group Life Assurance from day one.

• Critical illness cover.

• Enhanced Maternity and Paternity pay.

• Corporate staff discount for all facilities, including Maternity packages at the Portland.

• Comprehensive range of flexible health, protection and lifestyle benefits.

• Discounts with over 800 major retailers.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring, creating an environment where everyone feels seen, heard and supported to deliver outstanding care.

Our mission is simple, above all else we’re committed to the care and improvement of human life—both for our patients and our colleagues.

Core values

• Unique and Individual: We recognise and value everyone as unique and individual.
• Kindness and compassion: We treat people with kindness and compassion.
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.

Reasonable adjustments

We believe everyone should feel comfortable bringing their full selves to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs, and to offer reasonable adjustments throughout our recruitment process and in the workplace.