Passenger Service Agent

Skytanking Holding GmbH; Aberdeen City; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading aviation services company in Aberdeen City is seeking customer-oriented individuals to join their Front of House Team. Responsibilities include assisting passengers with check-in, managing travel documents, and overseeing boarding procedures. Candidates should be adaptable and able to thrive in a busy environment. No prior experience is required, as training will be provided. This role involves shift work and comes with various benefits, including training and uniform provision.

Benefits

Comprehensive on-the-job training

Uniform provided

Free on-site parking

Additional leave entitlements

Qualifications

• Dedicated and service-oriented individuals preferred, but prior experience not mandatory as training will be provided.

Responsibilities

• Assisting passengers with check-in processes.
• Reviewing travel documentation for compliance.
• Managing excess baggage and processing payments.
• Meeting inbound flights and assisting passengers.
• Overseeing boarding procedures and ensuring timely departures.

Skills

Adaptability

Team Player

Attention to Detail

Tech Proficiency

Resilience Under Pressure

Job description

Overview

At Primeflight we enable our customers to make the right connections at the right time. We believe that small details, improvements and investments make a difference for our customers, employees, partners, and the world we live in. If you would like to be part of this service, putting our customers at the centre of what we do, we would love to hear from you about joining our team. Working in the Front of House Team you will assist the Passenger Services Manager to ensure that the service delivered to customers is consistently professional and to an exceptionally high standard. All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard-working, adaptable attitude and thrive in a busy workplace.

Responsibilities

• Passenger Check-In: Assisting passengers with check-in processes, including handling special requirements and ensuring a positive experience.
• Travel Document Verification: Reviewing travel documentation to ensure compliance with all security and airline regulations.
• Excess Baggage Processing: Managing excess baggage, including processing payments efficiently and courteously.
• Passenger Assistance: Meeting inbound flights and providing assistance to arriving passengers as required.
• Flight Boarding Coordination: Overseeing boarding procedures, making announcements, and ensuring smooth and timely departures.

Qualifications

We are seeking dedicated, service-oriented individuals who are enthusiastic about working in a customer-facing role. While prior experience in customer service is preferred, it is not mandatory as comprehensive training will be provided.

Essential Skills and Attributes

• Adaptability: Flexibility to work in a dynamic environment and accommodate operational needs.
• Team Player: Strong collaboration skills and the ability to work effectively within a team.
• Attention to Detail: Accuracy in handling passenger details, documentation, and operational tasks.
• Tech Proficiency: Competency in using computer systems and software.
• Resilience Under Pressure: Ability to perform calmly and efficiently in a high-pressure, time-sensitive environment.

Shift Pattern

This role involves shift work, including weekends and bank holidays. The current shift pattern is:

• 6 days on, 3 days off

Requirements

To meet regulatory and operational standards, all applicants must:

• Provide 5 years of checkable references to ensure background verification.
• Submit a clear criminal record check.
• Have the right to work in the UK.

Benefits

We offer a supportive and rewarding work environment with these benefits:

• Comprehensive on-the-job training to equip you with all necessary skills.
• Uniform provided for a professional appearance.
• Free on-site parking, ensuring convenience for your commute.
• Additional leave entitlements.