Parts Sales Advisor (Counter)

Motor Parts Direct LTD; Farnham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive parts company in Farnham is seeking a Parts Customer Sales Advisor to provide outstanding customer service while promoting sales. The candidate should ideally have experience in the motor trade or be willing to learn. Responsibilities include handling customer inquiries at the front counter, maintaining customer relationships, and occasionally assisting in the warehouse. This role offers competitive salary, bonuses, and holiday benefits.

Benefits

Competitive salary

20 working days of holidays plus bank holidays

Monthly and yearly sales bonuses

Promotional incentives

Qualifications

• Experience working as a parts advisor or relevant experience within the motor trade.
• Proactive attitude and outstanding service level.
• Knowledge of local areas and customer base is a plus.

Responsibilities

• Answer inbound calls and serve retail and trade customers.
• Promote offers and customer incentives.
• Assist in the warehouse when needed.

Skills

Excellent communication skills

Organisational skills

Sales-driven mindset

Ability to learn quickly

Job description

We are currently seeking a Parts Customer Sales Advisor to join the team at our Farnham branch.

Benefits

• Competitive salary dependent on experience.
• Holidays from 20 working days plus all bank holidays, increased in line with service.
• Monthly and yearly sales bonuses available.
• Monthly and yearly promotional incentives.

Key Responsibilities

• Working on the front counter – answering inbound calls and serving both retail and trade customers.
• Building long‑term rapport with local customers.
• Actively promoting offers and customer incentives.
• Limiting credits and returns by ordering and sending the right parts the first time.

We are looking for someone with previous experience working as a parts advisor or other relevant experience within the motor trade. However, if you have a good understanding of cars and the ability to learn, we are happy to train the right candidate.

You should be proactive, sales‑driven and maintain an outstanding level of service. You must have excellent communication and organisational skills while working well in a fast‑paced environment.

Occasional times you will be required to assist in the warehouse – either picking or putting away products.

Knowledge of the local areas and the customer base would be a distinct advantage.

Motor Parts Direct has established an enviable reputation for quality and reliability while meeting all targets for successful growth. Our teams across the company network make us who we are and enable us to provide a service level beyond customer expectations. Our customers have a choice, and we aim to be that ‘natural choice’.

Motor Parts Direct has been acquired by Motus – a diversified (non‑manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa, the United Kingdom, Australia, South East Asia, Southern and East Africa. Motus Group (UK) Ltd. encompasses the UK’s largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside the Top 15 of all UK automotive dealer groups. The company has annual revenues of over £1 billion and employs almost 3,000 people across its operations.