Parts Advisor

Porsche Retail Group Ltd; Sidcup; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive retail group in Sidcup is seeking a Parts Advisor to assist technicians and customers in identifying, ordering, and sourcing automotive parts. The ideal candidate will have strong customer service skills, technical knowledge of automotive parts, and experience in a service role. This full-time position offers a competitive salary along with a monthly bonus and benefits including 33 days holiday and preferential rates on various products.

Benefits

OTE £35,000

Basic Salary of up to £30,000

33 days holiday

Life Assurance

DC Pension Scheme

Preferential rates on products and services

Free parking

Qualifications

• Previous experience in a service role.
• Strong knowledge of automotive parts, systems, and vehicle makes/models.
• Excellent communication and customer service skills.

Responsibilities

• Assist customers in identifying automotive parts and accessories.
• Prepare and process quotations, sales orders, and invoices.
• Build relationships with trade parts customers for repeat business.
• Manage trade customers' accounts including order processing.

Skills

Customer service skills

Attention to detail

Technical knowledge of automotive parts

Good computer skills (MS Office)

Multitasking

Tools

Dealer systems

Job description

Overview

Porsche Centre South London joined the Porsche Retail Group Ltd. (PRG) family earlier this year and we now have an opportunity for a Parts Advisor to join our expanding team, to represent one of the world's most iconic and admired automotive brands.

As a Parts Advisor for Porsche Centre South London, you will assist technicians and retail and trade customers with identifying, ordering, and sourcing the correct automotive parts. This role requires a balance of technical knowledge, customer service skills, and attention to detail. You will be responsible for managing the inventory, processing orders and handling returns efficiently.

Responsibilities

• Assist customers (retail, trade and internal) in identifying the correct automotive parts and accessories
• Prepare and process quotations, sales orders and invoices in line with company procedures
• Build and maintain strong working relationships with trade parts customers to ensure repeat business
• Manage trade customers' accounts, including order processing and returns
• Coordinate trade delivery and collections, ensuring timely and accurate fulfillment
• Provide parts support to the service department and technicians in a timely manner
• Accurately process orders, returns, and exchanges using the dealership or parts inventory system
• Maintain up-to-date knowledge of parts catalogues, pricing, inventory levels, and promotions
• Conduct regular inventory checks and support stocktaking processes
• Build strong relationships with customers by delivering excellent service and technical advice
• Receive, unpack, and store incoming parts, ensuring accurate stock control
• Keep the parts area organised, clean, and compliant with safety regulations

Requirements

Minimum Qualifications and experience:

• Previous experience in a service role
• Strong knowledge of automotive parts, systems, and vehicle makes/models
• Good computer skills (MS Office) and familiarity with inventory management or dealer systems
• Excellent communication and customer service skills
• Strong attention to detail and ability to multitask in a fast-paced environment

Preferred Qualifications

• Previous experience in a parts advisor, counter sales, or automotive retail role in a fast paced, workshop environment
• Familiarity with electronic parts catalogues and ordering systems
• Excellent knowledge and understanding of the motor industry
• Full Driving Licence

Benefits

• This is a full time role, Monday - Friday: 8am to 5.00pm and 1 in 3 Saturdays, 8am to 1 pm
• OTE £35,000 - Basic Salary of up to £30,000 per annum along with a 15% bonus paid monthly
• 33 days holiday per year, with extra for long service
• Option of a VW Group Vehicle at preferential leasing rates
• Life Assurance
• DC Pension Scheme
• Dedicated mental health champions
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Free parking

Centre

Porsche Centre South London is located off the A20 towards Bexley. With free onsite parking and stone's throw away from Tesco Superstore. It's also a five-minute drive from Bannatyne Health Club and Orpington's Retail Park.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.