Parts Advisor

Wollaston BMW; Oxford; On-site; GBP 34,000; Full time

Job summary

A reputable car dealership in Oxford is seeking a Parts Advisor to enhance their customer service and support team operations. This role involves managing customer enquiries, processing orders, and ensuring prompt delivery of vehicle parts. Candidates should possess customer-facing experience, strong communication skills, and a keen attention to detail. The position offers a competitive salary with on-target earnings of £33,053, plus benefits such as holidays, volunteer leave, and training through the BMW Academy.

Benefits

30 days holiday (including bank holidays)

Birthday off every year

Paid volunteer leave

Life insurance cover

Training and development through BMW Academy

Supportive team environment

Qualifications

• Experience in a parts advisor or similar customer-facing role preferred, particularly in the motor trade.
• Strong organisational and communication skills are essential.
• Confidence with IT systems and digital platforms is required.

Responsibilities

• Respond to customer and workshop enquiries for parts and accessories.
• Manage product listings and orders through e-commerce channels.
• Deliver excellent customer service in person, over the phone, and online.

Skills

Organisational skills

Communication skills

Attention to detail

Customer service

IT systems proficiency

Job description

Location: North Oxford Garage, Wolvercote, Oxfordshire

On-Target Earnings: £33,053 per annum

Are you customer-focused, organised, and looking to grow your career in the motor industry?

We're looking for a professional and enthusiastic Parts Advisor to join our team at North Oxford Garage‑a well‑established dealership known for its excellent service and supportive working environment.

About The Role

As a Parts Advisor, you'll be the essential link between our customers, workshop, and sales departments. You'll handle enquiries, process orders, manage stock, and provide expert advice to ensure the right Car and Motorcycle parts and accessories are delivered promptly and accurately.

This is a varied and rewarding role with a balance of face‑to‑face customer interaction, administrative work, and digital order management.

Key Responsibilities

• Respond to customer and workshop enquiries for parts and accessories
• Manage product listings and orders through our e-commerce channels
• Deliver excellent customer service in person, over the phone, and online
• Support car parts enquiries and coordinate with service and sales teams
• Maintain accurate records and manage stock using dealership systems
• Contribute to a smooth and efficient parts operation

What We're Looking For

• Previous experience in a parts advisor or similar customer‑facing role (motor trade experience preferred)
• Strong organisational and communication skills
• Confident using IT systems and digital platforms
• High attention to detail and a proactive attitude
• A team player with a professional approach

What We Offer

• Competitive salary with an OTE of £33,053
• 30 days holiday (including bank holidays), increasing with service
• Your birthday off every year
• Paid volunteer leave to support a cause of your choice
• Life insurance cover
• Training and development through the prestigious BMW Academy
• A friendly, supportive, and professional team environment

Ready to Join Us?

If you're ready to take the next step in your career with a trusted and dynamic dealership, apply today and become part of the North Oxford Garage team.