Parts Advisor

Brayleys Cars Limited; Greater Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive dealership in Greater Manchester seeks a Customer-focused Parts Supervisor for their Nissan facility. This role requires strong people skills to manage customer inquiries and ensure a smooth running of the parts department. Responsibilities include responding to customer queries, stock management, and maximizing service profitability without weekend work. The position offers generous benefits including an uncapped bonus scheme, minimum 31 days holiday, and career development opportunities.

Benefits

Un-capped bonus scheme

31+ days holiday

Cycle to work scheme

Group contributory pension scheme

Career development opportunities

Qualifications

• Excellent skills in converting enquiries to sales.
• Proficient in customer relationship building.
• Ability to manage time efficiently and meet deadlines.

Responsibilities

• Respond to enquiries from customers for workshop services.
• Invoicing and managing stock effectively.
• Conduct periodic stock taking for inventory management.
• Maximize parts department profitability using sales techniques.
• Provide off-site parts delivery to customers.

Skills

Influencing skills

Customer management skills

Organisation and time management skills

Intermediate IT skills

Professionalism

Job description

Overview

We are seeking a Customer-focused Parts Supervisor to join Brayleys Cars Limited's Nissan dealership in Oldham. It's a fast-paced environment where you will be part of the team reporting to the Service Manager. This role offers you the opportunity to use your people skills to keep our parts department running smoothly. As part of our aftersales team you will be responsible for handling face-to-face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience.

Day-to-day responsibilities

• Respond to enquiries from new and existing customers who need to make use of our workshop facilities.
• Invoicing and stock management.
• Periodic stock taking and stock cleansing.
• Maximise service & parts department profitability through the use of professional sales techniques.
• Maximising customer awareness of all available workshop services.
• Carrying out off-site parts deliveries to our customers.
• Occasionally assisting our service department driving team.
• Adhere to Brayleys and industry regulations.

About the role

If I've never worked as a Parts Supervisor before, what sort of background would make me a great fit in this role? This is a question we are asked many times. A successful Parts Supervisor is someone who loves meeting people, loves helping people and loves making sure that the experience when visiting one of our businesses is truly outstanding. You may have worked in hospitality, you may have worked in another retail role or you may be returning to work following a career break, but if you love meeting people as much as we do, we are confident that you'll fit in really well. All of our new to Automotive Retail Parts Supervisors receive a comprehensive suite of training designed to help you become an expert in the role, throughout your first 12 months with us.

Core skills

• Influencing skills with the ability and confidence to convert enquiries to sales.
• Excellent customer management skills to build long lasting relationships.
• Excellent organisation and time management skills with the ability to work to deadlines.
• Intermediate IT skills with the ability to learn new systems quickly.
• Professionalism, with a commitment to adhering to process and procedure.
• Someone who can demonstrate the Brayleys Company Principal to treat every visitor to Brayleys Cars as a welcome guest in our home.

Business coverage

You’ll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area.

Benefits

Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIREMENT FOR WEEKEND WORKING. In addition to this fantastic benefit we are able to offer the following comprehensive benefits:

• Weekends off to spend time with your family, friends and loved ones.
• An un-capped bonus scheme with very high earning potential.
• Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards.
• State-of-the-art tooling and workshop facilities.
• Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises.
• Cycle to work scheme.
• Group contributory pension scheme.
• Career development opportunities and career progression.
• In-house and manufacturer training.
• Enhanced maternity leave after a qualifying period.
• £500 colleague referral bonus.
• Independently certified as a Great Place to Work.

Typical weekday

With NO REQUIREMENT FOR WEEKEND WORKING, what does a typical weekday look like for one of our Parts Advisors?