Parts Advisor

Volvo; Dunstable; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading transportation company in Dunstable is seeking a Parts Advisor for Renault Trucks to enhance customer service and ensure parts supply efficiency. The role requires effective communication, team collaboration, and the capability to adapt to new processes. This position offers competitive salary and benefits including a pension scheme, healthcare cash back, and discounts with retailers.

Benefits

25 days holiday rising with service

Pension scheme with employer matched contribution

Healthcare cash back scheme

Employee discounts across retailers and attractions

Discount on contract hire cars

Qualifications

• Ability to communicate effectively at all levels, both written and verbally.
• Competence in developing or enhancing existing processes.
• Ability to use GDS and associated software & systems.
• Ability to use desktop PC and associated software & systems.

Responsibilities

• Handle front of house counter sales and customer parts queries.
• Ensure customer orders are taken and supplied to specification.
• Maintain order and receipt procedures properly.
• Keep the parts area clean and maintain equipment.
• Follow Company Health and Safety policy.

Skills

Effective communication

Process development

Adaptability

GDS software usage

Desktop PC proficiency

Job description

Overview

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Parts Advisor - Chiltern Dealership in Dunstable

Working within Renault Trucks you will be part of a team developing and sustaining superior performance in parts with face to face customer liaison.

Mon-Fri 44 hours. Mon-Thursday – two-week rotation 06.00 – 16.00 and 08:00 – 18:00 with Friday’s finish one hour earlier on each shift pattern, alternate Saturday mornings paid at time and a half – moving to 1 in 3.

Pay: £35,000 DOE and a full UK driving licence is required

Core Responsibilities

• Front of House counter sales and dealing with customer parts queries
• Ensure customer orders are taken and supplied to the correct specification
• Ensure that procedures are correctly carried out for the ordering of goods and their receipt
• Maintain an efficient filing and retrieval system
• Ensure that the parts area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point
• Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy
• Wear personal protective equipment (PPE) when required

General Duties

• Work with the team to ensure a strong top team ethos
• Support the development of character, skills, attitude and superior individual and team performance
• Ensure that you conduct yourself in a business-like and professional manner
• Assist with maintaining a clean and professional Service and Parts area
• Attend any training or development activity that is made available

Required Competencies

• To be able to effectively communicate at all levels both written and verbally
• To be able to develop or work in developing new or enhancing existing processes
• To be able to adapt and take on new skills and approaches
• To be able to competently use GDS and associated software & systems
• To be able to competently use desktop PC and associated software & systems

Benefits

• 25 days holiday rising with service
• Pension scheme with employer matched contribution of up to 5%
• Healthcare cash back scheme
• Discounts across retailers, cinemas and theme parks ++
• Discount on Arval Contract Hire cars

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.