Parts Advisor

Service Care Solutions; Chippenham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A vehicle service company in Chippenham is seeking an enthusiastic Parts Advisor to support their aftersales department. The successful candidate will manage deliveries, assist customers at the front desk, and develop strong customer relationships. Responsibilities also include checking stock availability and handling warranty claims. Previous experience in a dealership and strong customer service skills are essential for this full-time role with set hours from Monday to Friday, plus a Saturday shift every two weeks.

Qualifications

• Previous dealership experience is essential.
• Strong communication and customer service abilities are required.
• Ability to build relationships with customers and staff.

Responsibilities

• Receive deliveries and handle customer service at the front desk.
• Pre‑pick parts for workshop job cards and customer orders.
• Develop customer relationships through various enquiries.
• Ensure timely replenishment of consumables and service parts.
• Process warranty claims and maintain accurate records.

Skills

Customer service skills

Rapport building

Job description

We are seeking an enthusiastic and reliable Parts Advisor to join our team in Chippenham. This role is essential to the aftersales department at a main dealer of new and used vehicles.

This is an exceptional opportunity for the successful individual to develop, learn and forge a career within Aftersales.

Responsibilities

• Working both behind the scenes receiving deliveries and at the front desk serving customers.
• You will be responsible for pre‑picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock.
• Through in‑bound and out‑bound telephone enquiries, walk‑in customers, and internet enquiries you will be developing customer relationships.
• Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments.
• Handle warranty claims processing and complete all relevant administration promptly and accurately (including customer records and invoicing).

This is a fantastic opportunity to secure full time hours working 8:00 - 18:00 Monday to Friday with a 8:00 - 12:30 shift every second Saturday.

Qualifications

• Previous dealership experience
• Strong customer service skills
• Demonstrate an ability to build rapport with stakeholders

Please contact Lewis for more information on (phone number removed) or email your CV to (url removed)