Partnerships & Client Engagement Coordinator

VistaJet; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aviation company in the UK is seeking to hire a Client Engagement Manager. This role involves managing events and partnerships, liaising with multiple stakeholders, and ensuring high-standard service for Members. The ideal candidate should possess excellent communication skills, experience with luxury brands, and the ability to manage complex requests. The position offers a dynamic work environment with opportunities to contribute creatively to marketing initiatives.

Qualifications

• Previous experience working with luxury brands/partners is an advantage.
• Excellent communication skills, both orally and in writing are required.
• Strong attention to detail and ability to manage multiple projects simultaneously are crucial.

Responsibilities

• Manage the Events and Partnerships inbox for VistaJet and XO.
• Liaise with Client Services to fulfill Member travel & lifestyle requests.
• Support the Partnership Manager across various partner accounts.

Skills

Communication skills

Experience with luxury brands

Proficiency in MS suite tools

Organizational skills

Creative thinking

Digital savvy

Tools

Salesforce

Social media platforms

Job description

Job Profile

Vista is the first and only global aviation company. Over the past two decades, we have invented asset-right flying solutions by giving clients access to a global fleet while paying only for the hours they need. International in every sense with an established presence in the world’s most dynamic and connected cities: our passengers fly to over 200 countries and territories, on the Vista Members’ fleet and the 2,000+ aircraft of the Alliance fleet, supported by 6 operation hubs and over 20 offices worldwide.

Vista’s marketing team builds brand awareness through a 360-degree marketing approach, from inspiring events for clients, partnerships with Ferrari to digital promotion and internal communications. Setting new standards for private aviation for 20 years.

Your Responsibilities

Client engagement and travel/lifestyle requests:

• Responsible for managing the Events and Partnerships inbox for VistaJet and XO. Including, responding to enquiries, event RSVPs and any other Member or internal enquiries regarding Partnerships, Sponsorship activations & Events.
• Liaising with our Client Services team to fulfil Member travel & lifestyle requests and ensure high level standard of partner recommendations and service.
• Integrating partner opportunities within the booking process for both VistaJet and XO.
• Prepare experiences proposal decks for Members.
• Pro-actively informing Members of existing partnerships, events and benefits as part of their onboarding and renewal processes. Tracking all enquires, requests and revenue within Salesforce.
• Project management of Vista’s Member newsletters including liaising with partners and working with the wider Marketing team.
• Working with the Partnership Manager to suggest newsletter content inclusions provided by partners and the Events team.

Supporting our strategic partnerships

• Supporting the Partnership Manager across a wide range of partner accounts, including travel partners, luxury brands, lifestyle brands, financial institutions, family offices and more.
• Helping to identify and vet partnerships opportunities for VistaJet and XO through active research and inbound leads.
• Scheduling and supporting on 3 – 6 months’ check-in with partner accounts.
• Supporting on Partnership agreement processes, content generation and curation across Private World channels.
• Working closely with the Marketing team to curate partner content relating to travel campaigns and experiences.
• Helping develop the partner content presented on VistaJet & XO platforms, including websites , newsletters, and social media.
• Updating our Private World & XO Destinations, Experiences and Events web pages to drive engagement.

Events

• Supporting and contributing to the calendar of partner activations.
• Supporting on sourcing partner event opportunities and presenting them to clients.
• Working with the Events team to manage event communication to Members and prospects.
• Leading on the curation of guest lists and guest list management of Member and partner events, in collaboration with the global Events and Sponsorship team.
• Keeping ambassadors engaged and updated on all opportunities to introduce new prospects.
• Supporting internal communications regarding events for Members, prospects and ambassadors.

Financial and reporting

• Working with Finance team to ensure all payments are timely invoiced and collected.
• Support reporting sent to partners on success of each campaign and provide evidence of services offered as per contractual agreement.
• Contributing to monthly report for Executive Committee, to keep them abreast of Private World’s successes and pipeline.

Perform any other tasks reasonably required to be undertaken in accordance with the instructions of the Reporting Manager.

Required Skills, Qualifications, and Experience

• Previous experience working with luxury brands/partners an advantage.
• Excellent communication skills, both orally and in writing.
• Proficiency in MS suite tools required.
• Energetic: You are personable, outgoing, and thrive on engaging with multiple stakeholders - both in person and across the organization.
• Creative: You are comfortable translating brand guidelines into events concepts and partnership activation and come with fresh ideas on how to build community.
• Organized: You have strong attention to detail and are comfortable managing multiple projects simultaneously, complex Member requests and competing deadlines.
• Savvy: You are a flexible marketer who is comfortable with a variety of digital tools and platforms, including: Salesforce, social media platforms and performance and attribution tools.