Part Time Hotel and Spa Receptionist

China Fleet Country Club; Saltash; On-site; GBP 10,000 - 40,000; Part time

Job summary

A country club in Cornwall is seeking a Part-Time Hotel and Spa Receptionist to join its team. This role involves assisting guests from making reservations to their departure, ensuring a high standard of customer service. Responsibilities include greeting guests, managing reservations, check-in and check-out processes, and handling cash. Applicants should be computer literate, with preferred knowledge of Microsoft Office. Previous experience in hospitality is a plus. The position includes evening and weekend shifts, totaling 12.5 hours per week, with various employee benefits applicable.

Benefits

Free use of facilities including golf

Free parking

Employee assistance programme

Access to a discount platform

Discounts throughout the club

Free warm up driving range balls

Learning and development opportunities

Qualifications

• Must be computer literate with knowledge of Microsoft Word, Excel, and Outlook.
• Previous hotel and/or spa reception experience is preferred but not essential.

Responsibilities

• Meeting and greeting guests.
• Dealing with reservation enquires.
• Check guests in and out of the apartments.
• Taking bookings for Spa treatments.
• General administration.
• Dealing with telephone and email enquiries.
• Cash handling.

Skills

Customer service

Communication

Cash handling

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A fantastic opportunity has arisen for a Part-Time Hotel and Spa Receptionist to join our team at the China Fleet Country Club which is set in 180 acres of beautiful Cornish countryside, just 15 minutes from Plymouth’s city centre. We are a Country Club that offers accommodation, fitness & leisure, golf, dining, hair & beauty, weddings, conference and events.

We are looking for a Hotel and Spa Receptionist to carry out all aspects of the customer journey from making reservations to departure whilst delivering a high standard of customer service to our guests, duties to include:

Responsibilities

• Meeting and greeting
• Dealing with reservation enquires
• Check guests in and out of the apartments
• Taking bookings for Spa treatments
• General administration
• Dealing with telephone and email enquires
• Cash handling

Must be computer literate, knowledge of Microsoft word, Microsoft Excel and Microsoft outlook would be preferred. Previous hotel and or spa reception experience is preferred but not essential.

Hours are 12.5 per week over a two-week pattern and will require some evening and weekend shifts.

Benefits

• Free use of the facilities including golf
• Free parking
• Employee assistance programme
• Access to a discount platform
• Discounts throughout the club
• Free warm up driving range balls
• Learning and development opportunities

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.