Part time Financial Aid Support and Processing Assistant

Isothermal Community College | Part Time Campus Assistant-Maintenance/Grounds; Sefton; On-site; GBP 20,000 - 30,000; Part time

Job summary

A community college is hiring a Part time Financial Aid Support and Processing Assistant to provide guidance to students seeking financial assistance. Responsibilities include aiding in application processes and supporting Student Affairs initiatives. The ideal candidate will have strong communication skills, attention to detail, and experience in financial aid or admissions. This part-time role requires a friendly disposition and the ability to work independently.

Qualifications

• Experience providing financial aid support preferred.
• Strong verbal and written communication abilities are required.
• Proficiency with college-related software is a plus.

Responsibilities

• Assist students with financial aid applications and inquiries.
• Evaluate records and request documentation from students.
• Provide support for Student Affairs projects and events.

Skills

Friendly disposition

Clear communication skills

Attention to detail

Teamwork

Time management

Proficiency in Microsoft Office

Education

Experience in Financial Aid or Admissions

Knowledge of Title IV programs

Job description

Part time Financial Aid Support and Processing Assistant

Below you will find the details for the selection made, including any supplementary documentation, and questions you should review before applying. To apply for the position, please click the Apply for this Job link/button.

If you would like to bookmark this position for later review, click on the Bookmark link. To email this position to a friend, click on the Email to a Friend link. If you would like to print a copy of this position for your records, click on the Print Preview link.

Please see Special Instructions for more details.

It is the applicant’s responsibility to ensure all required documents are submitted. Applicants must submit requested information on the close date. Incomplete submissions and/or exclusions of required documents may cause an applicant to be ineligible for consideration. You may direct questions to [e-mail] or via phone at [phone].

Position Information

• Title: Part time Financial Aid Support and Processing Assistant
• Full or Part Time: Part Time
• Number of Months: 12 Months
• Proposed Date of Employment: 10/01/2025
• Work Schedule: Twenty-eight hours per week, as determined by the supervisor; occasional evenings and weekends may be required. Student Affairs operating hours are Monday – Thursday, 7:30am – 5:30pm, and Friday, 8:00am-12:00pm.
• Permanent or Temporary: Permanent
• Salary Band: Commensurate with education and direct experience

Position Summary Information

Position Summary

The Financial Aid Support and Processing Assistant serves as a primary point of contact for students and families seeking financial assistance, guiding them through aid options, applications, and the processing of their requests. This role also supports student retention by providing assistance with record processing. Additionally, the position supports Student Affairs in providing student-focused services, processes, initiatives, and events that promote engagement and success.

Responsibilities

• Follow Financial Aid policies and procedures that comply with institutional, state, and federal guidelines and regulations.
• Provide service excellence and clear explanations when responding to incoming telephone calls, emails, digital communications, mailed correspondence, and in-person interactions related to Financial Aid.
• Assist students with the completion of their financial aid applications and forms, offering counseling for unusual circumstances, and advising on documentation for Professional Judgment or Dependency Override requests.
• Evaluate incoming records and request necessary documentation to complete students’ aid files
• Explain grant, scholarship, voucher, and additional aid-related application procedures, eligibility requirements, and disbursement procedures to prospective and current students, families, and stakeholders (as applicable).
• Assist the Scholarship Committee in clerical needs associated with the selection of institutional scholarship recipients through the management of applications through Award Spring.
• Assist Financial Aid staff with the Golden LEAF and NC SECU scholarship processes, awarding, and state reporting processes.
• Collect and evaluate incoming records and request necessary verification documentation to complete students’ aid files.
• Assist with reconciliation of state grant funds with the Business Office and the College Foundation portal (CFNC).
• Assist with administration of NC REACH and Education Training Vouchers (Foster Care to Success through North Carolina Reach) on the NCSEAA portal.
• Assist Financial Aid staff with processing state grant awards for disbursement, ensuring accurate awarding, transmittal, reconciliation, and state reporting.
• Assist Financial Aid staff with clerical processes related to state and federal overpayments and post-withdrawal disbursements, coordinating check requests with the Business Office as needed.
• Assist with all student evaluation procedures that are conducted at the end of each semester, such as Satisfactory Academic Progress (SAP), Return to Title IV (R2T4).

Secondary Responsibilities

• Provide student-facing service, assist in processing, and carry out overall support for Student Affairs events and projects, including but not limited to workshops, student communications, and outreach activities.
• Participate in Student Affairs meetings, trainings, and planning sessions to foster effective teamwork and communication across departments.
• Serve as a resource for Student Affairs by responding to emerging needs and supporting new practices that promote student success and well-being.

Skills and Abilities

• Exhibit a friendly, approachable, and patient disposition in all interactions.
• Provide clear and succinct verbal, written, and interpersonal communication skills.
• Show motivation to work independently and as a team member using sound professional judgment.
• Ability to establish, cultivate, and maintain positive, professional relationships with students, colleagues, and the community.
• Proactively anticipate needs, plan, organize, execute, and function effectively under the time constraints of rapidly changing priorities.
• Consistently complete all tasks/projects with accuracy and keen attention to detail.
• Possess proficiency in operating computers, mobile devices, internet platforms, and college-related software, including Microsoft Office, Colleague, live chat, and applications relevant to the role.
• Commit to creating a campus climate that fosters a sense of belonging for all.
• Uphold service excellence and professionalism standards when handling educational records and confidential or sensitive information (FERPA).

Minimum Qualifications

Preferred Qualifications

• Experience in Financial Aid or Admissions preferred.
• Knowledge of Title IV programs and State financial aid programs preferred.

Open Date 09/03/2025

Close Date

Open Until Filled Yes

Additional Information

Isothermal Community College provides educational and employment opportunities without regard to race, color, sex, religion, national origin, age, veteran status, or disability. Isothermal Community College is an Equal Opportunity Employer Institution. If accommodation or assistance is needed in completing this application, please contact Human Resources at [e-mail] or via phone at [phone].

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

• Resume
• Transcripts above the High School Level

Optional Documents

• Cover Letter

Rutherford Campus

286 ICC Loop Road
P.O. Box 804
Spindale, NC 28160
[phone]
TTY: [phone]

Polk Center

1255 West Mills St.
Columbus, NC 28722
[phone]

Rutherfordton Learning Center

134 Maple Street
Rutherfordton, NC 28139
[phone]