PART TIME CUSTOMER SERVICE AGENT

Talentsure; England; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading UK charity in Poole is seeking a dedicated Customer Service Advisor to join their team part-time. The role involves providing exceptional support across multiple channels including phone, email, and written correspondence. You will handle administrative tasks, assist with fundraising campaigns, and ensure accurate data management. Ideal candidates should have proven customer service skills, GCSE level education in English and Maths, and a positive, flexible attitude. This opportunity offers a chance to work in a respected organization with a diverse workload.

Qualifications

• Proven customer service skills, particularly in phone-based communication.
• Educated to GCSE level (or equivalent) in English and Maths.
• Strong organisational skills and a high level of accuracy.

Responsibilities

• Delivering outstanding support across multiple channels to customers and volunteers.
• Handling a wide range of administrative duties.
• Assisting with online event listings and fundraising campaigns.
• Ensuring accurate and confidential handling of data.

Skills

Customer service skills

Communication skills

Organisational skills

Attention to detail

Education

GCSE level in English and Maths

Tools

ERP systems

Job description

Customer Service Advisor (Part-Time)

Location: Poole, Dorset

Hours: Part Time 25 hours (shifts between Monday – Friday 8am & 6pm)

Salary: £24,242 per annum pro rata

Contract: Temporary & Permanent opportunities available

We’re excited to announce a fantastic opportunity on behalf of a leading UK charity. We’re looking for Customer Service Advisors to join their dynamic team in Poole.

This is a varied and fast-paced role perfect for someone who thrives on change and enjoys a diverse workload. You will be working agilely across five key teams, providing essential support to ensure our client’s customers and supporters receive outstanding service.

What You’ll Be Doing:

• Customer Service: Delivering outstanding support across multiple channels (phone, email, written correspondence) to supporters, customers, and volunteers. This includes processing shop orders, donations, and membership enquiries.
• Administration: Handling a wide range of administrative duties, from processing financial data and logging hours to preparing correspondence and resolving basic complaints.
• Operational Support: Assisting with online event listings, managing volunteer enquiries, and supporting fundraising campaigns to ensure timely and accurate banking of donations.
• Data Management: Ensuring the accurate and confidential handling of data within the relevant systems, adhering to GDPR and other policies.

What We’re Looking For:

We’re searching for a confident and flexible communicator who is organised, has a keen eye for detail, and thrives in an ever-changing environment. You should be a team player with a positive attitude and a proven background in customer service, ideally with some contact centre experience.

Essential Requirements:

• Proven customer service skills, particularly in phone-based communication.
• Educated to GCSE level (or equivalent) in English and Maths.
• Strong organisational skills and a high level of accuracy.

Desirable Skills:

• Experience in a fundraising or office environment.
• Working knowledge of databases and Enterprise Resource Planning (ERP) systems.
• Experience in high-volume data processing.

If you are a self-starter who enjoys a varied and impactful role and is looking for a rewarding position within a highly respected organisation, we would love to hear from you.