Part Time Customer Service Advisor

EE Limited; Cramlington; Hybrid; GBP 25,000 - 26,000; Part time

Job summary

A leading telecommunications provider is seeking a Part Time Customer Service Advisor in Cramlington. In this role, you will assist customers with billing queries and problems, while building relationships and providing support. The position offers flexibility with 20 hours per week and includes various perks such as online GP access and generous family leave.

Benefits

Online GP access

Paid carer’s leave

Equalised family leave

Product discounts

Career development support

Travel loan

Volunteering days

Optional healthcare

Qualifications

• Must be naturally helpful and calm.
• No specific experience required; training provided.
• Ability to build relationships is essential.

Responsibilities

• Assist customers with Mobile Billing-related queries.
• Support customers through the process of solving issues.
• Communicate effectively over the phone.

Skills

Problem solving

Relationship building

Communication

Job description

Overview

Part Time Customer Service Advisor – Cramlington, Northumberland. Part Time/Temporary/Seasonal role at EE Newcastle - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET. Salary: £25,087.00 (listed) with progression to £25,787.00? rising to £13,698.13 after 8 months? plus uncapped commission. Start Date: November 2025. Part Time: 20 hours per week (options for 25 or 30 hours). Shift pattern is evening work with end times around 9pm.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service role with EE.

Join our Home Tech Team in Newcastle. You’ll talk with customers over the phone on Mobile Billing-related queries. You could be helping with simple billing questions or issues that require more ownership, and you’ll be there to support the customer throughout the process.

You don’t need specific experience to join us. Provided you are naturally helpful, calm, and can build relationships, we can train you on the rest.

We understand life can be flexible. We’re committed to helping you succeed by offering options to schedule breaks, bank time, and occasional home working to support you and your family in emergencies.

What’s in it for you?

• A great starting salary of £25,087.00 rising to £25,? after 8 months, plus incentives and bonuses.
• Online GP – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers caring for family or friends who are disabled, ill, or elderly.
• Family Leave – Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products including Mobile and Broadband.
• Support in carving your own career path with training and development.
• Season Ticket Travel Loan to help with travel costs.
• Volunteering days to give back to the local community.
• Optional Private Healthcare and Dental.

Location: Cramlington, Northumberland, UK | Industry: Customer Services | Contact: Click apply | Reference: JS20279_50748-8A947D76C6803DD88116D68F668DCE22

Posted Date: 29 September 2025