Part-Time Client Services Lead – Housing Support

Home Group; Bodmin; On-site; GBP 27,000 - 29,000; Part time

Job summary

A leading housing support organization seeks a Client Services Manager in Bodmin, Cornwall. This role involves leading a team of Support Coordinators to provide high-quality housing support and outreach services. The ideal candidate will have excellent people skills, team leadership experience, and a commitment to customer advocacy. This part-time role (22.5 hpw) offers a competitive salary and an array of benefits including health plans and leave entitlements. Flexible working hours with community engagement required.

Benefits

34 days leave increasing to 39

Health cash plan contributions

800+ high street discounts

Career development opportunities

Matching pension contribution

Qualifications

• Experience of leading a team and empowering others.
• Experience of delivering support in a housing or care environment.
• You need an enhanced DBS with barring list.
• A vehicle insured for business use is required.

Responsibilities

• Lead the team of Support Coordinators to deliver housing support.
• Manage individual and team performance to meet goals.
• Act as Safeguarding lead and ensure compliance.
• Promote the service to increase community awareness.
• Monitor KPIs to maintain high quality of service.

Skills

Great people skills

Ability to communicate effectively

Team leadership experience

Ability to advocate for customers

Resilience under pressure

Job description

A leading housing support organization seeks a Client Services Manager in Bodmin, Cornwall. This role involves leading a team of Support Coordinators to provide high-quality housing support and outreach services. The ideal candidate will have excellent people skills, team leadership experience, and a commitment to customer advocacy. This part-time role (22.5 hpw) offers a competitive salary and an array of benefits including health plans and leave entitlements. Flexible working hours with community engagement required.